Front Desk Coordinator — Warm, Fast-Paced Dental Office

Dentist in Concord; Concord, Northern (NC, KY); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Sign-on bonus

Referral bonus

Paid time off

Health insurance

Gym membership

Year-end bonus

Training on software

Job summary

Dentist in Concord is seeking a Front Desk Coordinator to keep a busy dental office running smoothly. You will answer calls, book and confirm appointments, greet patients, verify details, collect forms and payments, and work with the clinical team to move patients through the schedule efficiently.

Dental experience helps, but we can teach the software and terminology; warmth under pressure is key. We offer competitive pay, sign-on and referral bonuses, paid time off, health insurance, gym

Qualifications

• Excellent phone manner and clear written communication.
• Comfortable on a computer; experience with Open Dental or similar practice management software is a plus.
• Organized enough to hold a conversation, a ringing phone, and a full waiting room at the same time.
• Discretion with protected health information and a working understanding of HIPAA.
• Dependable attendance — the schedule depends on the desk being covered.
• High school diploma or equivalent; prior dental or medical front-office experience preferred.

Responsibilities

• Answer every incoming call promptly and book, confirm, reschedule, and recall appointments to keep the schedule full.
• Greet arriving patients, verify their details, and collect forms, copays, and outstanding balances.
• Verify insurance eligibility and benefits before the visit so nobody is surprised at checkout.
• Fill cancellations from the ASAP list and confirm the next day's column before you leave.
• Keep patient records, appointment notes, and contact details accurate in the practice management software.
• Work with the clinical team to keep patients moving and operatories turning over on time.

Skills

Phone etiquette

Computer proficiency

Organization

HIPAA compliance

Reliability

Communication

Education

High school diploma or equivalent

Tools

Open Dental

Job description

Dentist in Concord is seeking a Front Desk Coordinator to keep a busy dental office running smoothly. You will answer calls, book and confirm appointments, greet patients, verify details, collect forms and payments, and work with the clinical team to move patients through the schedule efficiently.

Dental experience helps, but we can teach the software and terminology; warmth under pressure is key. We offer competitive pay, sign-on and referral bonuses, paid time off, health insurance, gym