Front Desk Coordinator-Multispecialty Clinic - 141381

UC San Diego Health; San Diego (CA); On-site; USD 61,000 - 80,000; Full time

Job summary

UC San Diego Health is seeking a Front Desk Coordinator for the EC Multispecialty Clinic at East Campus Medical Center. You will greet patients, collect co-pays, schedule appointments, and manage authorizations and referrals under the Practice Manager.

This 100% FTE role requires at least three years of front office experience in a large healthcare setting, plus strong communication and computer skills to work across multiple systems while maintaining confidentiality.

Qualifications

• A minimum of three (3) years previous front office experience in a large complex healthcare setting.
• Demonstrated knowledge of third party payors including federal, state, and private health plans.
• Demonstrate problem solving ability by using good judgment and applying these skills to assist customers and ensure customers' expectations are met.
• Demonstrated computer skills and be able to work between multiple systems during calls.
• Ability to work in an interactive environment and possess excellent customer service skills both in person and over phone.
• Strong organizational skills with demonstrated, independent ability to set priorities, handle deadlines and manage conflicting demands with limited supervision.
• Be able to maintain strict confidentiality with demonstrated experience applying good judgment and discretion.
• Have excellent communication skills with the ability to communicate clearly both verbally and in writing.
• Be a self-starter who is accountable and requires minimal direction and supervision; a person who is open to new ideas; and a creative and flexible individual who is comfortable working in a large, complex organization.
• Possess the personal characteristics of professionalism, credibility, commitment to high standards, innovation, discriminating judgment and accountability.
• Basic knowledge of Microsoft Applications i.e., Outlook, Word and Excel

Responsibilities

• The Front Desk Coordinator greets patients and coordinates front office duties.
• Processes co-pays, appointments, authorizations and referrals as assigned.
• Serves as a resource for patients, physicians, staff, and ambulatory care managers.
• Performs other related duties as assigned.

Skills

Front desk experience

Payor knowledge

Problem solving

Computer skills

Customer service

Organization

Confidentiality

Communication skills

Self-starter

Professionalism

Microsoft Office

Tools

EPIC

ORSOS

PCIS

IDX

Job description

Payroll Title

HOSP BLANK AST 3

Department

EC Multispecialty Clinic

Hiring Pay Scale

$29.15 - $38.46 / Hour

Worksite

East Campus Medical Center (Alvarado Road)

Appointment Type

Career

Appointment Percent

100%

Union

EX Contract

Total Openings

1

Work Schedule

Days, 8-Hour Shifts, Monday-Friday

#141381 Front Desk Coordinator-Multispecialty Clinic

Filing Deadline: Wed 9/30/2026

UC San Diego values and welcomes people from all backgrounds. If you are interested in being part of our team, possess the needed licensure and certifications, and feel that you have most of the qualifications and/or transferable skills for a job opening, we strongly encourage you to apply.

UCSD Layoff from Career Appointment: Apply by 9/21/2026 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor.

Reassignment Applicants: Eligible Reassignment clients should contact their Disability Counselor for assistance.

Description

Under the direction of the Practice Manager, the Front Desk Coordinator is the first point of contact for patients. The Front Desk Coordinator performs and coordinates front office patient centered duties, to include, but not limited to, greeting patients, co-pay collection, appointment scheduling, authorizations and referrals. The Front Desk Coordinator serves as a resource for patients, physicians, staff, and ambulatory care managers. Other related duties as assigned.

Minimum Qualifications

• A minimum of three (3) years previous front office experience in a large complex healthcare setting.
• Demonstrated knowledge of third party payors including federal, state, and private health plans.
• Demonstrate problem solving ability by using good judgment and applying these skills to assist customers and ensure customers' expectations are met.
• Demonstrated computer skills and be able to work between multiple systems during calls.
• Ability to work in an interactive environment and possess excellent customer service skills both in person and over phone.
• Strong organizational skills with demonstrated, independent ability to set priorities, handle deadlines and manage conflicting demands with limited supervision.
• Be able to maintain strict confidentiality with demonstrated experience applying good judgment and discretion.
• Have excellent communication skills with the ability to communicate clearly both verbally and in writing.
• Be a self-starter who is accountable and requires minimal direction and supervision; a person who is open to new ideas; and a creative and flexible individual who is comfortable working in a large, complex organization.
• Possess the personal characteristics of professionalism, credibility, commitment to high standards, innovation, discriminating judgment and accountability.
• Basic knowledge of Microsoft Applications i.e., Outlook, Word and Excel

Preferred Qualifications

• Experience in Urology, Orthopedics and/or Minimally Invasive Surgery.
• EPIC, ORSOS, PCIS, and IDX experience.

SPECIAL CONDITIONS

• Must be able to work various hours and locations based on business needs.
• Employment is subject to a criminal background check and pre-employment physical.

Pay Transparency Act

Annual Full Pay Range: $60,865 - $80,304 (will be prorated if the appointment percentage is less than 100%) Hourly Equivalent: $29.15 - $38.46 Factors in determining the appropriate compensation for a role include experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. The Hiring Pay Scale referenced in the job posting is the budgeted salary or hourly range that the University reasonably expects to pay for this position. The Annual Full Pay Range may be broader than what the University anticipates to pay for this position, based on internal equity, budget, and collective bargaining agreements (when applicable).

If employed by the University of California, you will be required to comply with our Policy on Vaccination Programs, which may be amended or revised from time to time. Federal, state, or local public health directives may impose additional requirements.

If applicable, life-support certifications (BLS, NRP, ACLS, etc.) must include hands-on practice and in-person skills assessment; online-only certification is not acceptable.

UC San Diego Health is the only academic health system in the San Diego region, providing leading-edge care in patient care, biomedical research, education, and community service. Our facilities include two university hospitals, a National Cancer Institute-designated Comprehensive Cancer Center, Shiley Eye Institute, Sulpizio Cardiovascular Center, the only Burn Center in the county, and dozens of outpatient clinics. We invite you to join our team!

To foster the best possible working and learning environment, UC San Diego strives to cultivate a rich and diverse environment, inclusive and supportive of all students, faculty, staff and visitors. For more information, please visit UC San Diego Principles of Community.

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.

For the University of California’s Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination

UC San Diego is a smoke and tobacco free environment. Please visit smokefree.ucsd.edu for more information.

UC San Diego Health maintains a marijuana and drug free environment. Employees may be subject to drug screening.

Misconduct Disclosure Requirement

As a condition of employment, the final candidate who accepts an offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; or have filed an appeal of a finding of substantiated misconduct with a previous employer.

• \"Misconduct\" means any violation of the policies governing employee conduct at the applicant’s previous place of employment, including, but not limited to, violations of policies prohibiting sexual harassment, sexual assault, or other forms of harassment, or discrimination, as defined by the employer. For reference, below are UC’s policies addressing some forms of misconduct:
• UC Sexual Violence and Sexual Harassment Policy
• UC Anti-Discrimination Policy
• Abusive Conduct in the Workplace