Front Desk Coordinator II (31287)

GI Alliance; Bloomington (IL); On-site; USD 35,000 - 50,000; Full time

Job summary

GI Alliance is seeking an experienced Front Desk Coordinator II to manage various clerical duties in a medical office. Key tasks include answering phones, scheduling appointments, data entry, and maintaining patient records.

The ideal candidate will have a high school diploma or GED and a minimum of four years of relevant experience. Strong communication skills and the ability to maintain patient confidentiality are crucial for success in this role.

All job offers are contingent on the successful completion of a criminal history check.

Qualifications

• Minimum of four years of experience in a medical office, front office or scheduling experience preferred.
• Knowledge of computer programs and applications.
• Ability to flexibly respond to changing demands.

Responsibilities

• Answer and screen high volume telephone calls and record messages.
• Schedule patient appointments and procedures according to established policies.
• Collect patient and insurance payments and reconcile charges daily.

Skills

Telephone etiquette

Scheduling appointments

Data entry

Patient confidentiality

Communication skills

Office organization

Basic arithmetic

Education

High school diploma or GED

Tools

Microsoft Excel

Microsoft PowerPoint

EMR systems

Job description

GI Alliance is seeking an experienced Front Desk Coordinator II.

Position Purpose

Performs various clerical duties for office manager, or providers including: answering telephones, taking messages, scheduling appointments, copying, and creating/scanning charts. Responsible for data entry and patient account follow up, as well as monthly reports.

Responsibilities

• Answer and screen high volume telephone calls in a courteous manner, and record messages for providers and other personnel.
• Schedule patient appointments and procedures according to established policies and procedures.
• Check‑in patients upon arrival at the office as well as check‑out upon departure.
• Obtain accurate information from patients and ensure all registration forms are complete.
• Collect patient and insurance payments and reconcile charges on a daily basis.
• Verify account balances and refunds for accuracy. Provide information to patients regarding unpaid balances.
• File records in appropriate sections of patient charts in EMR.
• Prepare patient charts in advance and scan documents into charts in EMR.
• Transcribe letters and create forms as needed.
• Maintain files and records in a confidential manner.
• Maintain organization and efficiency of front office, including office supply inventory.
• Maintain patient confidentiality.
• Perform other related duties as directed or assigned.

Qualifications

Education: High school diploma or GED.

Experience: Minimum of four years of experience in a medical office, front office or scheduling experience preferred.

Requirements for Level II Status

• Intermediate experience (4+ years) and/or acting more independently.
• Takes on some additional duties to assist the office.
• Strong and consistent performer.

Performance Requirements

• Knowledge of clinic policies and procedures.
• Knowledge of computer programs and applications.
• Knowledge of basic arithmetic to make calculations, balance and reconcile figures, and make changes accurately.
• Skill in operating office equipment.
• Skill in handling paperwork/filing adequately.
• Skill in handling incoming phone calls and triaging appropriately.
• Skill in written and verbal communication.
• Ability to learn/use other computer programs including Microsoft Excel, e‑mail, Internet, and Microsoft PowerPoint.
• Ability to sort and file materials correctly by alphabetic or numeric systems.
• Ability to flexibly respond to changing demands.
• Ability to organize and prioritize tasks effectively.

Please note: All job offers are contingent on the successful completion of a pre‑employment criminal history check.

GI Alliance is an Equal Opportunity Employer. EEO/AA-M/F/disabled/protected veteran.