Front Desk Coordinator I with Override

Smile Doctors LLC; Southaven (MS); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Competitive salary

Medical, dental, vision and life ins.

Short and long-term disability

401(k) plan

Paid time off + holidays

Brace/aligner discounts

Job summary

Smile Doctors LLC in Southaven, MS seeks a Front Desk Coordinator I to join our growing orthodontic team. You will greet patients, schedule visits, verify insurance, collect information on first visits, and support clinicians with accuracy and courtesy.

In this role you will handle calls, manage check-ins, process payments, and help drive internal marketing initiatives while delivering a welcoming patient experience in a fast-paced setting.

Qualifications

• High School Diploma or equivalent required.
• One year of administrative experience preferred.
• Bilingual a plus, but not required.

Responsibilities

• Greet and receive customers, determine visit type, and notify team members.
• Answer, screen, and route calls; take messages as needed.
• Check-in patients and collect information on their first visit.
• Verify insurance information and update charts.
• Schedule and adjust appointments; print reminders.
• Process payments and post to accounts; manage payments and arrangements.
• Coordinate shipments and mail; support marketing initiatives.
• Foster a welcoming, patient-first reception and culture.

Skills

Verbal & written communication

Active listening

Education

High School diploma or equivalent

Job description

Looking for a career that makes you smile? We’re seeking a Front Desk Coordinator I to join our growing team.

How you’ll make us better:

Greet and receive customers, determines nature of visit, and notifies appropriate team member(s). Performs various administrative duties. Welcomes visitors to the practice and provides information about clinic features Answers, screens, and routes incoming calls and takes messages as needed Checks-in and collects general information from patients on their first visit Verifies insurance information Notifies clinicians of patient arrival and readiness Make appointments for returning patients as necessary Prints/reprints appointment reminders and school/work excuses May make changes to the patient schedule as necessary Coordinates payment arrangements or account resolution Receives, stores, and delivers shipments and mail Takes payments and posts to account Updates charts and patient information Drives internal marketing initiatives and fosters participation from everyone

Your special skills:

We’re proud of our company culture and heritage of awesomeness.

If you’ve got the following, you’ll fit right in:

Ability to communicate effectively verbally and in writing Ability to listen and understand information verbally and in writing

Prerequisites for success:

High School Diploma or equivalent required One (1) year of administrative experience preferred Bilingual a plus, but not required

The Perks:

• Competitive salary
• Medical, dental, vision and life insurance
• Short and long-term disability coverage
• 401(k) plan
• 2 weeks paid time off in your first year + paid holidays
• Discounts on braces and clear aligners for you and your family members

Why Smile Doctors?

As the nation’s leading Orthodontic Support Organization, Smile Doctors partners with local orthodontic practices to offer world-class patient care with hometown heart. We exist to love people first, straighten teeth second, and we work hard to maintain a people-first culture and cultivate a fun, encouraging environment. Smile Doctors offers every Team Member the opportunity to be a part of something bigger. We nurture both talents and strengths, building each person’s abilities to help them find success in their career and beyond. As the fastest-growing organization of our kind in the industry, we’re looking for passionate, innovative professionals who can join us in changing the way the world smiles. This is the perfect opportunity to grow with an expanding organization! Smile Doctors is the largest ortho-focused dental support organization (OSO) in the U.S. As the fastest-growing network of leading orthodontists with more than 560 convenient locations in 36 states, Smile Doctors has a rich history of developing and growing affiliated practices by providing tools and technology that allow orthodontists to focus entirely on patient care. Smile Doctors is the largest network of Diamond Plus Invisalign® providers and its affiliated orthodontists are proud members of the American Association of Orthodontists, American Dental Association, and host for the Lecture Center for Orthodontic Excellence. Smile Doctors' mission is to create confident smiles that inspire the best in patients, each other, and the communities they serve.