Front Desk Coordinator I

Smile Doctors; Wilmington (DE); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) plan

Paid time off

Holidays

Brace discounts

Job summary

Smile Doctors in Wilmington, DE is seeking a Front Desk Coordinator I to warmly greet patients, verify insurance, and coordinate visits. You will screen calls, schedule appointments, collect information, and help keep the front desk running smoothly.

This role supports clinicians, processes payments, and handles shipments and mail. A high school diploma and at least one year of administrative experience are preferred; bilingual abilities are a plus.

Qualifications

• High School Diploma or equivalent required.
• At least 1 year of administrative experience preferred.
• Bilingual a plus, but not required.

Responsibilities

• Greet and assist patients and visitors, directing to the appropriate team member.
• Answer, screen, and route phone calls; take messages as needed.
• Check in patients, collect basic information on first visit, and verify insurance.
• Schedule appointments and print reminders; manage calendar as needed.
• Process payments and post to patient accounts; update charts and records.
• Handle shipments, mail, and basic front-desk duties while supporting marketing initiatives.

Skills

Verbal communication

Written communication

Listening skills

Customer service

Education

High School Diploma or equivalent

Job description

Looking for a career that makes you smile?Smile Doctors is seeking a Front Desk Coordinator I to join our growing team.How you’ll make us better:Greet and receive customers, determines nature of visit, and notifies appropriate team member(s).Performs various administrative duties.Welcomes visitors to the practice and provides information about clinic featuresAnswers, screens, and routes incoming calls and takes messages as neededChecks-in and collects general information from patients on their first visitVerifies insurance informationNotifies clinicians of patient arrival and readinessMake appointments for returning patients as necessaryPrints/reprints appointment reminders and school/work excusesMay make changes to the patient schedule as necessaryCoordinates payment arrangements or account resolutionReceives, stores, and delivers shipments and mailTakes payments and posts to accountUpdates charts and patient informationDrives internal marketing initiatives and fosters participation from everyoneYour special skills:We’re proud of our company culture and heritage of awesomeness. If you’ve got the following, you’ll fit right in:Ability to communicate effectively verbally and in writingAbility to listen and understand information verbally and in writingPrerequisites for success:High School Diploma or equivalent requiredOne (1) year of administrative experience preferredBilingual a plus, but not requiredThe Perks:In exchange for the dynamic contribution you’ll bring to our team, we offer:Competitive salaryMedical, dental, vision and life insuranceShort and long-term disability coverage401(k) plan2 weeks paid time off in your first year + paid holidaysDiscounts on braces and clear aligners for you and your family membersWhy Smile Doctors?We exist to love people first, straighten teeth second, and we work hard to maintain a people-first culture and cultivate a fun, encouraging environment.We offer every Team Member the opportunity to be a part of something bigger. We nurture both talents and strengths, building each person’s abilities to help them find success in their career and beyond. We’re looking for passionate, innovative professionals who can join us in changing the way the world smiles.This is the perfect opportunity to grow with an expanding organization! Apply today!