Front Desk Coordinator I

Smile Doctors; Columbus (MS); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) plan

Paid time off

Paid holidays

Discounts on braces and aligners

Job summary

GO Orthodontics is seeking a Front Desk Coordinator I to join our growing team in Columbus, MS. You will greet patients, determine the nature of visits, verify insurance, and coordinate appointments while supporting clinicians and handling administrative duties.

Excellent communication skills and a positive attitude are essential. The role includes handling payments, updating patient records, and aiding in practice marketing initiatives to help the team thrive.

Qualifications

• High school diploma or equivalent required.
• One year of administrative experience is preferred.
• Bilingual is a plus but not required.

Responsibilities

• Greet and receive customers, determine visit type, and notify team members.
• Perform administrative duties and manage patient flow and scheduling.
• Verify insurance information and collect payments or post to accounts.
• Update charts, patient information, and coordinate appointments and reminders.
• Drive internal marketing initiatives and encourage participation from staff.

Skills

Verbal communication

Written communication

Education

High School Diploma or equivalent

Job description

Looking for a career that makes you smile?

GO Orthodontics is seeking a Front Desk Coordinator I to join our growing team.

How you’ll make us better:

Greet and receive customers, determines nature of visit, and notifies appropriate team member(s).

Performs various administrative duties.

• Welcomes visitors to the practice and provides information about clinic features
• Answers, screens, and routes incoming calls and takes messages as needed
• Checks-in and collects general information from patients on their first visit
• Verifies insurance information
• Notifies clinicians of patient arrival and readiness
• Make appointments for returning patients as necessary
• Prints/reprints appointment reminders and school/work excuses
• May make changes to the patient schedule as necessary
• Coordinates payment arrangements or account resolution
• Receives, stores, and delivers shipments and mail
• Takes payments and posts to account
• Updates charts and patient information
• Drives internal marketing initiatives and fosters participation from everyone

Your special skills:

We’re proud of our company culture and heritage of awesomeness. If you’ve got the following, you’ll fit right in:

• Ability to communicate effectively verbally and in writing
• Ability to listen and understand information verbally and in writing

Prerequisites for success:

• High School Diploma or equivalent required
• One (1) year of administrative experience preferred
• Bilingual a plus, but not required

The Perks:

In exchange for the dynamic contribution you’ll bring to our team, we offer:

• Competitive salary
• Medical, dental, vision and life insurance
• Short and long-term disability coverage
• 401(k) plan
• 2 weeks paid time off in your first year + paid holidays
• Discounts on braces and clear aligners for you and your family members

Why GO Orthodontics?

We exist to love people first, straighten teeth second, and we work hard to maintain a people-first culture and cultivate a fun, encouraging environment.

We offer every Team Member the opportunity to be a part of something bigger. We nurture both talents and strengths, building each person’s abilities to help them find success in their career and beyond. We’re looking for passionate, innovative professionals who can join us in changing the way the world smiles.