Front Desk Coordinator - Healthcare Welcome

Brookwoodretirementcommunity; Cincinnati (OH); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

Health benefits

401k with company match

Early Pay via Tapcheck

Employee perks & discounts

PTO + holidays + floating holidays

Referral bonus program

Mentorship programs

Upskilling growth opportunities

Education loan repayment

Job summary

Brookwood Care Community in Cincinnati, OH is hiring a Front Desk Receptionist to greet residents, families, and staff, answer calls, and provide excellent customer service at the front desk. The role includes administrative duties, managing inquiries, and upholding safety and privacy protocols in a healthcare setting.

Qualifications include a high school diploma and prior reception or administrative experience, preferably in healthcare or senior living.

Qualifications

• High school diploma or equivalent required.
• Previous receptionist/administrative/customer service experience preferred, ideally in healthcare or senior living.

Responsibilities

• Greet residents, visitors, and staff in a friendly, professional manner.
• Direct visitors to appropriate departments and verify sign-in per safety protocols.
• Answer and route phone calls; take and relay messages promptly.
• Handle general inquiries and provide information about the facility and services.
• Perform routine front desk administrative duties (filing, scanning, mail, scheduling).
• Maintain visitor logs and orderly reception area; manage supplies.

Skills

Verbal communication

Written communication

Organizational skills

Multitasking

Customer service

Office equipment proficiency

Education

High School diploma

Tools

Phone system

Copiers/Printers

Computers

Microsoft Office Suite

Job description

Brookwood Care Community in Cincinnati, OH is hiring a Front Desk Receptionist to greet residents, families, and staff, answer calls, and provide excellent customer service at the front desk. The role includes administrative duties, managing inquiries, and upholding safety and privacy protocols in a healthcare setting.

Qualifications include a high school diploma and prior reception or administrative experience, preferably in healthcare or senior living.