Front Desk Coordinator - Fuill Time

RestorixHealth; Suffolk (VA); On-site; USD 36,000 - 46,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Health Savings Account (with employer)

Flexible Spending Accounts

Employer-Paid Basic Life Insurance

AD&D

Short-Term Disability

Voluntary Life Insurance

Voluntary Disability Plans

Pet Care Discount Program

Paid Time Off

Paid Holidays

401(k) Retirement Plan (with employer)

Educational opportunities

Competitive compensation

Mentorship

Job summary

RestorixHealth is seeking a Front Desk Medical Coordinator to join our wound care facilities. You will manage scheduling, precertification, insurance verification and charge entry, while supporting daily reconciliations.

The role requires a customer-service mindset, tech-savviness, and teamwork — with ongoing training to build success. The ideal candidate has front desk experience in medical settings, strong MS Office skills, and a commitment to confidentiality under HIPAA.

Qualifications

• High school diploma or equivalent required.
• Experience in a front desk role in a hospital outpatient or medical practice setting preferred.
• Intermediate Microsoft Office skills (Word, Excel, Outlook).
• Exceptional customer service skills, able to promote a positive environment.
• Ability to maintain confidentiality, per HIPAA regulations.

Responsibilities

• Schedule HBO Therapy or wound care visits, using hospital software/systems and RXH’s EMR system.
• Book appointments based on time, staffing, equipment and supplies.
• Confirm all registration information with the patient and responsible party.
• Verify insurance benefits and obtain preauthorization for wound care procedures.
• Enter patient visit charge information into hospital charge entry systems in accordance with policies.
• Perform daily patient schedule: charge entry reconciliations and resolve outstanding superbills.
• Ensure patient satisfaction and provide professional patient and staff support.

Skills

Customer service

Teamwork

HIPAA confidentiality

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Front Desk Medical Coordinator

At RestorixHealth, our mission is simple…to restore health and improve the quality of life – and access to care – forpatients with wounds.

We are seeking a customer service driven Front Desk Medical Coordinator for our state of the art wound care facilities. Responsible for scheduling patients, precertification, insurance verification, charge entry and daily reconciliations, this position will wear many hats. Individuals who have found success in this role have had previous experience in medical coding, billing and/or pre-certification. The ideal candidate is tech savvy, self-motivated and works well independently and as part of a team. Ongoing training will provide you the tools to be successful in your role.

Every position at Restorixhealth contributes to enhancing the lives of the patients we serve. You too, can be an integral part of our team,

What We Offer:

• Monday - Friday schedule, no weekends
• RestorixHealth is proud to provide employees with a comprehensive and attractive benefits program which includes the following:
  • Medical, Dental and Vision Insurance
  • Health Savings Account (with employer match) and Flexible Spending Accounts (General Purpose, Limited Purpose and Dependent Care)
  • Employer-Paid Basic Life Insurance, AD&D and Short-Term Disability
  • Voluntary Buy-Up Life Insurance (for self, spouse & children), Short-Term Disability and Long-Term Disability
  • Voluntary Accident, Critical Illness and Hospital Indemnity Plans
  • Employee Assistance Program
  • Pet Care Discount Program
  • Generous Paid Time Off and Paid Holidays
  • 401(k) Retirement Plan (with employer match)
• Internal ongoing educational/training opportunities
• Competitive compensation
• Continuous coaching & mentorship

What You’ll Do:

• Schedule HBO Therapy or wound care visit, utilizing hospital software/systems as well as RXH’s EMR system
• Book appointments appropriately based on time, staffing, equipment and supplies
• Confirm all registration information with the patient and or responsible party
• Verify specific insurance benefits and obtain preauthorization for wound care procedures
• Patient visit charge information to be provided by wound center personnel and provided to the respective billing/finance departments or entered directly into hospital charge entry systems in accordance with hospital policies and acceptable standards
• Perform daily patient schedule: charge entry reconciliations and account for all outstanding superbills
• Ensure patient satisfaction and provide professional patient and staff support

Qualifications:

• High school diploma or equivalent
• Experience in front desk role in a hospital outpatient or medical practice setting preferred
• Intermediate Microsoft Office skills (Word, Excel, Outlook)
• Exceptional customer service skills, able to promote a positive environment.
• Ability to maintain confidentiality, per HIPPA regulations

At RestorixHealth, we grow talent. When you join our team, you have the opportunity to develop your career based on your strengths and potential, including the possibility to move functionally, geographically, laterally and vertically. This is a career destination for engaged, caring, passionate and talented people who want to make a difference. We are the leader in the development and management of comprehensive wound healing and Amputation Prevention Center facilities.

RestorixHealth is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status or marital status.