Front Desk Coordinator, Dental, Knoxville

Lincoln Memorial University; Harrogate (TN); On-site; USD 30,000 - 45,000; Full time

Job summary

Lincoln Memorial University is seeking a Front Desk Coordinator for its Dental Clinic in Harrogate, TN. The role involves managing patient interactions, administrative tasks, and ensuring compliance with financial and privacy regulations. Candidates should have strong communication and customer service skills, along with proficiency in Electronic Health Record management.

Qualifications

• At least 2 years of experience in a medical or dental office setting.

Responsibilities

• Manage patient interactions and administrative tasks at the LMU Dental Clinic.
• Verify patient financials and Medicaid status.
• Ensure compliance with privacy regulations.

Skills

Communication

Customer Service

Teamwork

Multitasking

Education

High school diploma or equivalent

Tools

Electronic Health Record (EHR) software

Job description

Lincoln Memorial University | Harrogate, TN 37752

Position: Front Desk Coordinator - LMU Dental Clinic

The Front Desk Coordinator manages patient interactions and administrative tasks at the LMU Dental Clinic. Responsibilities include verifying patient financials and Medicaid status, processing check-ins and check-outs, collecting fees from self-pay patients, assisting with CareCredit financing, maintaining accurate financial records, and updating patient accounts with a focus on posting accuracy in EHR software.

This role requires effective communication with dental staff and students, strong teamwork, and excellent customer service skills. Proficiency in Electronic Health Record management is essential. Key priorities include ensuring compliance with privacy regulations and maintaining accurate patient records.

Required Qualifications

• High school diploma or equivalent.
• At least 2 years of experience in a medical or dental office setting.
• This position is sedentary, involving extended sitting with occasional walking and standing.
• Tasks may involve lifting up to 25 pounds and carrying items like files or office supplies.
• Ability to multitask and prioritize in a fast-paced environment.

Preferred Qualifications

Physical demands include campus work at LMU Tower.

Key Job Duties

1. Greet patients and create a welcoming environment.
2. Assist patients with forms and signatures.
3. Answer phones and schedule appointments, addressing patient questions both in person and over the phone.
4. Verify patient financials before treatment and ensure payment policies are followed.
5. Verify Medicaid status on the day of appointment.
6. Manage communication via email and fax to facilitate patient care.
7. Ensure all patient documentation is complete and accurately scanned into the EHR.
8. Process check-ins and check-outs efficiently using EHR software.
9. Assist with CareCredit financing and reconcile daily collections.
10. Print necessary documents and forms.
11. Maintain a clean, organized reception area and manage office supplies.
12. Coordinate with dental staff and students regarding patient arrivals and needs.
13. Monitor student attendance.
14. Collaborate on patient scheduling, security, and management within the dental school.
15. Demonstrate the ability to multi-task, take initiative, and work independently.
16. Ensure compliance with CDC infection control, OSHA, HIPAA, and debt collection regulations.
17. Participate in emergency protocols and maintain BLS CPR certification.

Additional Information

Posting Number: S04219P | Job Open Date: 02/26/2025 | Job Close Date: 09/30/2025 | Open Until Filled: No

About Lincoln Memorial University: A values-based community dedicated to liberal arts and professional studies, located in Harrogate, Tennessee. For more info, contact the Office of Human Resources.