Front Desk Coordinator (Bilingual Spanish)

Ideal Home Care Services, Inc.; Village of Islandia (NY); On-site; USD 36,000 - 48,000; Full time

Job summary

Ideal Home Care Services, Inc. is seeking a Front Desk Coordinator (Bilingual Spanish) in Islandia, NY. You will greet clients, coordinate caregiver scheduling, and maintain records to ensure smooth daily operations.

Proficiency in Spanish and English is essential, as is prior experience in a customer service or administrative role. This role offers a weekday-evening schedule with some weekend coverage as needed.

Qualifications

• Bilingual in Spanish and English required.
• High school diploma or equivalent; healthcare education is a plus.
• 1–2 years in customer service or administrative role.
• Excellent communication and organizational skills.
• Ability to work in a fast-paced environment with discretion.

Responsibilities

• Greet clients, families, and referral sources professionally.
• Coordinate scheduling and logistics for caregivers and clients.
• Maintain accurate records and databases.
• Provide exceptional customer service and resolve issues promptly.
• Collaborate with care team to ensure smooth transitions.
• Use bilingual Spanish to communicate with clients and families.

Skills

Bilingual (Spanish/English)

Education

High school diploma

Job description

Front Desk Coordinator (Bilingual Spanish)
Islandia, NY, USA

Ideal Home Care Services, a leading provider of in-home care services, is seeking a highly motivated and detail-oriented Front Desk Coordinator (Bilingual Spanish) to join our team. Our agency was founded with the unique mission of providing care services to not just seniors, but to others that may benefit from them as well, including recovering surgery patients, expectant mothers, physically challenged individuals, veterans, and car accident victims who may have a difficult time caring for themselves in the home.

About the Role:

As a Front Desk Coordinator (Bilingual Spanish), you will play a critical role in ensuring the smooth day-to-day operations of our agency. Your responsibilities will include:

• Greeting and communicating with clients, families, and referral sources in a professional and courteous manner

• Coordinating scheduling and logistics for our caregivers and clients

• Managing and maintaining accurate and up-to-date records and databases

• Providing exceptional customer service and resolving any issues or concerns in a timely and professional manner

• Collaborating with our care team to ensure seamless transitions and high-quality care

• Utilizing your bilingual skills in Spanish to effectively communicate with clients and families

Requirements:

• Bilingual proficiency in Spanish and English

• High school diploma or equivalent required (post-secondary education in healthcare or a related field an asset)

• Minimum 1-2 years of experience in a customer service or administrative role

• Excellent communication, problem-solving, and organizational skills

• Ability to work in a fast-paced environment with discretion and professionalism

• Hours Monday - Thursday 3pm-10pm, Alternating Friday and Saturday 9am-3pm

What We Offer:

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If you are a motivated and compassionate individual looking for a rewarding career in healthcare, we encourage you to apply for this dynamic opportunity. Please join our team and help us make a difference in the lives of our clients.