Front Desk Coordinator - Ann Arbor, MI

Advisor Talent Solutions; Ann Arbor (MI); On-site; USD 47,000 - 51,000; Full time

Benefits offered by this job

Health Insurance

PTO

Flex time

Friday lunch

Professional development

Job summary

Imber Wealth Advisors in Ann Arbor, MI seeks a Front Desk Coordinator to welcome clients, manage the lobby, and keep the office running smoothly. You’ll greet visitors by name, coordinate meetings, arrange refreshments, and ensure conference rooms remain client-ready and organized throughout the day.

This role supports Client Service and Advisors, keeps supplies stocked, files communications, and helps with events; in return you’ll work in a professional, collaborative environment with steady

Qualifications

• 1+ years of experience working in a professional office and fast-paced environment.
• Excellent written and verbal communication skills.
• Strong organizational skills and attention to detail.
• Ability to multitask and manage competing priorities.
• Reliable team player with a proactive, can-do attitude.

Responsibilities

• Serve as the first point of contact for clients, guests, and visitors in person and by phone.
• Create a warm, professional, and calm front-desk experience.
• Greet clients by name and ensure they feel welcomed and cared for.
• Maintain a client-ready lobby and conference rooms at all times.
• Support meeting hospitality (refreshments, room setup, flow).
• Own day-to-day organization and appearance of the office; manage supplies.
• Coordinate basic vendor interactions and office-related logistics.
• Track office-related tasks and follow through to completion.
• Provide front-office support during peak times and team absences.

Skills

Customer service

Communication

Organizational skills

Multitasking

Problem solving

Team collaboration

Independent initiative

Technology proficiency

Education

Bachelor's degree preferred

Job description

Overview: Are you naturally welcoming, highly organized, and energized by creating calm, beautiful, well-run environments? Do you notice the little things — the lobby feel, the coffee being stocked, the room being client-ready — and take pride in making sure everything runs smoothly behind the scenes? If you love being the person who sets the tone, keeps the office flowing, and ensures every client and team member feels cared for from the moment they walk in, we want to meet you!

Position: Front Desk Coordinator

Firm: Imber Wealth Advisors

Location: Ann Arbor, MI

What You’ll Do

First Impressions & Client Welcome

• Serve as the first point of contact for all clients, guests, and visitors — in person and by phone
• Create a warm, professional, and calm front-desk experience
• Greet clients by name and ensure they feel welcomed, comfortable, and cared for
• Maintain a client‑ready lobby and conference rooms at all times
• Support meeting hospitality (refreshments, room setup, flow)

Office Environment Management

• Own the day-to-day organization and appearance of the office
• Maintain a welcoming, polished lobby throughout the day
• Ensure magazines are current, relevant, and neatly stocked
• Coordinate fresh flowers weekly and maintain presentation throughout the week
• Keep the client menu updated, accurate, and aligned with firm standards
• Manage incoming and outgoing mail, packages, and deliveries
• Create and manage FedEx/UPS labels, shipments, and returns
• Order and maintain office supplies, snacks, and materials
• Monitor inventory and anticipate office needs before issues arise
• Coordinate basic vendor interactions and office-related logistics

Organization, Systems & Follow-Through

• Maintain clear processes for front office operations
• Ensure shared spaces, supplies, and materials are consistently organized
• Track office-related tasks and follow through to completion
• Support documentation and simple tracking related to office operations
• Proactively notice and address small details that impact the client experience

Team Support & Collaboration

• Partner closely with Client Service, Marketing, and Advisors to support smooth office flow
• Provide front-office support during peak times and team absences
• Participate in cross-training to support team continuity
• Assist with in-office events, meetings, and special initiatives as needed

What We’re Looking For

• 1+ years of experience working in a professional office and fast-paced environment
• Demonstrates strong proficiency and confidence working across various platforms and operating systems
• Embraces change and can adapt quickly to evolving processes
• Possesses exceptional organizational skills, efficiently handling multiple requests while prioritizing time-sensitive tasks
• Exhibits meticulous attention to detail and a commitment to accuracy
• Skilled in building strong, trust-based relationships with clients by providing attentive, personalized service and guidance
• Collaborative team player willing to assist others
• Excellent communication; written and verbal
• Self-starter who takes initiative and works well independently
• Demonstrates strong integrity and a commitment to ethical conduct, especially when handling confidential client information and financial matters
• Thrive in a “time sensitive” environment and adaptable to changes without affecting the quality of work

Bonus Points:

• Bachelor’s degree preferred

What You’ll Get:

Pay & Perks:

• $47k - $51k/year + bonus potential
• Health Insurance - 50% paid by firm
• Access to optional ancillary benefits: Dental, Vision, etc.
• PTO and flex time
• Friday – lunch provided for team-building and connection
• Professional development opportunities

Schedule:

• In office: Monday – Thursday, 9am-5pm and Friday 9am-3pm
• Occasional evenings and weekends required for client events