Front Desk Coordinator (52195)

Platinumderm; Rancho Mirage (CA); Hybrid; USD 32,000 - 33,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

Short-term/Long-term disability

Life and other voluntary plans

401(k) plan

Employee Referral Program

Paid Time-Off

Company-Paid Holidays

Job summary

Platinum Dermatology Partners is seeking a diligent front desk professional in Rancho Mirage, CA. You will manage patient check-ins, answer calls, and schedule appointments in a fast-paced dermatology clinic.

Responsibilities include gathering paperwork, updating EMA records, verifying insurance, and collecting copays. Candidates should have 2–3 years of medical front desk experience, CPT/ICD-10 knowledge, and strong communication skills.

Qualifications

• High School Diploma or GED required.
• 2–3 years front desk experience in a medical office/clinic.
• Dermatology or cosmetic experience preferred.
• Experience with patient check-in/check-out workflows.
• Insurance verification and scheduling experience required.
• Knowledge of CPT and ICD-10 terminology.
• Strong written and verbal communication skills.
• Professional appearance and demeanor.
• Ability to work efficiently in a fast-paced environment.
• Compassionate and caring with patients and coworkers.

Responsibilities

• Handle front desk operations: answer phones, greet patients, schedule appointments.
• Prepare necessary patient paperwork prior to appointments.
• Review EMA for information updates and enter changes.
• Update patient information accurately in EMA.
• Identify payer sources, verify insurance eligibility, and obtain prior authorization.
• Record and collect patient copays and balances at check-in/out.
• Other duties as assigned.

Skills

Front desk experience

Medical office experience

Dermatology experience

Insurance verification

Scheduling

EMR systems

CPT/ICD-10 knowledge

Communication skills

Teamwork

Compassionate care

Education

High School Diploma or GED

Tools

EMR software

Job description

Job Details

Job Location: Rancho Mirage - Rancho Mirage, CA 92270, Position Type: Full Time, Salary Range: $23.00 - $24.00 Hourly

Platinum Dermatology Partners is a network of high-quality dermatology clinics that focus on collaborative and innovative ideas to drive growth. We offer general dermatology, cosmetic, medical, plastic surgery, and cancer screening treatments. We have over 145 clinics, over 350 providers, and more than 2300 employees in clinics across Texas, Arizona, California, Nevada, and Florida. We are a rapidly growing company that allows our doctors to focus on providing exceptional care without worrying about the operational side of the business. Our core values focus on collaboration, ownership, respect, excellence, authenticity, and integrity. Our purpose is to empower the practice of exceptional dermatology.

Company Conformance Statements

In the performance of their respective tasks and duties, all employees are expected to conform to the following:

• Perform quality work within deadlines with or without direct supervision.
• Interact professionally with other employees, customers, and suppliers.
• Work effectively as a team contributor on all assignments.
• Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.

General Duties & Responsibilities

• Responsible for accurately and professionally handling front desk operations including answering phones, greeting patients, scheduling all appointments, addressing routine inquiries, and forwarding non-routine requests to appropriate personnel.
• Prepares necessary patient paperwork before the patient’s appointment.
• Review EMA for information that needs to be updated.
• Updates patients' information and accurately enters it in EMA.
• Identifies payer sources, verifies insurance eligibility, and verifies prior authorization.
• Recording and collecting patient copays and/or balances at check-in/out.
• Other duties as assigned.

Qualifications: Education

High School Diploma or GED equivalent is required.

Qualifications

• Minimum 2-3 years of experience working at the front desk in a medical office/clinic.
• Prior dermatology or cosmetic experience is preferred.
• Patient check-in and check-out workflows.
• Prior insurance verification and scheduling experience is required.
• Knowledgeable of medical dermatology terms/CPT, ICD-10.
• Quality written and verbal communication skills.
• Quality mathematics skills.
• Professional in appearance and mannerisms.
• Able to work efficiently in a fast-paced environment
• Able to demonstrate compassion and caring when dealing with others, patients, and co-workers.
• Able to prioritize tasks, understand the provider’s instructions, and know when to seek information or advice.
• Experience using EMR systems is a plus.

Our competitive benefits package includes the following

• Medical, Dental, and Vision insurance
• Short-term/Long-term disability
• Life and other voluntary plans
• 401(k) plan
• Employee Referral Program
• Paid Time-Off
• Company-Paid Holidays

Equipment Operated

Standard office equipment including computers, fax machines, copiers, printers, telephones, etc.

Physical Requirements

Must possess manual dexterity to operate office machines including computer and calculator; stooping and bending to handle files and supplies; and mobility to complete errands or deliveries. Includes handling of sharps and chemicals.

Equal Employment Opportunity

Platinum Dermatology Partners is committed to a policy of equal employment opportunities for applicants and Employees.

Employment decisions will comply with all applicable laws prohibiting discrimination in employment, including Title VII of the Civil Rights Act of 1964, The Age Discrimination in Employment Act of 1967, the Americans with Disabilities Act of 1990, the Immigration and Nationality Act, the California Fair Employment and Housing Act, and all other applicable state and federal laws.

Platinum Dermatology Partners does not permit discrimination of any type against an employee because of any of the following legally protected characteristics: gender, race, color, religion, country of origin, mental disability, physical disability, marital status, gender identity, gender expression, ancestry, genetic information, medical condition, age, sexual orientation, or pregnancy.

Please note, that any offer of employment is contingent on the successful completion of pre-employment background checks.