Front Desk Coordinator (51285)

Platinum Dermatology Partners; Santa Ana (CA); On-site; USD 28,929 - 31,684; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

401(k) plan

Paid Time-Off

Job summary

Platinum Dermatology Partners is seeking a Front Desk Associate for our Santa Ana location. The ideal candidate will manage front desk operations, including patient scheduling, paperwork preparation, and insurance verification.

We require a High School Diploma or GED with 2-3 years of front desk experience in a medical office, preferably dermatology. Join a team that values patient care and offers competitive benefits including health insurance and 401(k).

Qualifications

• Minimum 2-3 years of experience in a medical office front desk.
• Prior dermatology or cosmetic experience preferred.
• Quality written and verbal communication skills.

Responsibilities

• Handle front desk operations including patient scheduling.
• Prepare necessary patient paperwork before appointments.
• Verify insurance eligibility and perform prior authorization.

Skills

Front desk operations

Patient communication

Insurance verification

EMR systems

Education

High School Diploma or GED

Tools

Standard office equipment

Job description

Job Details: Job Location: Southern CA Derm Santa Ana - Santa Ana, CA 92701; Position Type: Full Time; Salary Range: $21.00 - $23.00 Hourly.

Who We Are

Platinum Dermatology Partners is a network of high-quality dermatology clinics that focus on collaborative and innovative ideas to drive growth. We offer general dermatology, cosmetic, medical, plastic surgery, and cancer screening treatments. We have over 145 clinics, over 350 providers, and more than 2300 employees in clinics across Texas, Arizona, California, Nevada, and Florida. We are a rapidly growing company that allows our doctors to focus on providing exceptional care without worrying about the operational side of the business. Our core values focus on collaboration, ownership, respect, excellence, authenticity, and integrity. Our purpose is to empower the practice of exceptional dermatology.

Company Conformance Statements

• Perform quality work within deadlines with or without direct supervision.
• Interact professionally with other employees, customers, and suppliers.
• Work effectively as a team contributor on all assignments.
• Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.

General Duties & Responsibilities

• Responsible for accurately and professionally handling front desk operations including answering phones, greeting patients, scheduling all appointments, addressing routine inquiries, and forwarding non-routine requests to appropriate personnel.
• Prepares necessary patient paperwork before the patient’s appointment.
• Review EMA for information that needs to be updated.
• Updates patients' information and accurately enters it in EMA.
• Identifies payer sources, verifies insurance eligibility, and verifies prior authorization.
• Recording and collecting patient copays and/or balances at check-in/out.
• Other duties as assigned.

Qualifications Education

High School Diploma or GED equivalent is required.

Qualifications

• Minimum 2-3 years of experience working at the front desk in a medical office/clinic.
• Prior dermatology or cosmetic experience is preferred.
• Patient check-in and check-out workflows.
• Prior insurance verification and scheduling experience is required.
• Knowledgeable of medical dermatology terms/CPT, ICD-10.
• Quality written and verbal communication skills.
• Quality mathematics skills.
• Professional in appearance and mannerisms.
• Able to work efficiently in a fast-paced environment.
• Able to demonstrate compassion and caring when dealing with others, patients, and co-workers.
• Able to prioritize tasks, understand the provider’s instructions, and know when to seek information or advice.
• Experience using EMR systems is a plus.

Our Competitive Benefits Package

• Medical, Dental, and Vision insurance
• Short-term/Long-term disability
• Life and other voluntary plans
• 401(k) plan
• Employee Referral Program
• Paid Time-Off
• Company-Paid Holidays

Equipment Operated

Standard office equipment including computers, fax machines, copiers, printers, telephones, etc.

Physical Requirements

Must possess manual dexterity to operate office machines including computer and calculator; stooping and bending to handle files and supplies; and mobility to complete errands or deliveries. Includes handling of sharps and chemicals.

Equal Employment Opportunity

Platinum Dermatology Partners is committed to a policy of equal employment opportunities for applicants and employees. Employment decisions will comply with all applicable laws prohibiting discrimination in employment, including Title VII of the Civil Rights Act of 1964, The Age Discrimination in Employment Act of 1967, the Americans with Disabilities Act of 1990, the Immigration and Nationality Act, the California Fair Employment and Housing Act, and all other applicable state and federal laws.

Platinum Dermatology Partners does not permit discrimination of any type against an employee because of any of the following legally protected characteristics: gender, race, color, religion, country of origin, mental disability, physical disability, marital status, gender identity, gender expression, ancestry, genetic information, medical condition, age, sexual orientation, or pregnancy.