Front Desk Coordinator

Fresenius Medical Care; Utah; On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Quarterly bonus opportunities

Excellent benefits package

Job summary

Fresenius Medical Care in Salt Lake City, UT seeks a full-time Patient Services Coordinator to manage front desk duties, admissions, insurance verification, and billing registration. You will greet patients, collect insurance data, arrange transportation, and maintain medical and financial records securely.

The role requires 1–2 years in a medical setting with billing experience, proficiency in Microsoft Office, and excellent communication.

Qualifications

• 1–2 years’ related experience preferably in a medical setting with insurance billing.
• Proficient in the use of computers and Microsoft Office.
• Excellent communication skills – verbal and written.
• Ability to handle several tasks simultaneously.
• Ability to adapt to supporting software applications.

Responsibilities

• Schedule and input all appointments in scheduling module; manage pre-procedure activities and cancellations; print patient schedules and pull charts.
• Greet patients and visitors and collect identification and insurance information to start admissions.
• Assemble and maintain patient and financial records securely.
• Complete front-end billing registration processes.
• Perform insurance verification and prior authorizations as required.
• Assist with patient transportation if eligible under policy.
• Ensure signatures are on charts and admissions data per FMCNA procedures.
• Ensure accurate scanning and filing of documents within 24 hours of visit.

Skills

Communication skills

Multitasking

Adaptability

Insurance billing

Education

High School Diploma

Associate degree or higher preferred

Tools

Microsoft Office

Job description

PURPOSE AND SCOPE:

As the Patient Services Coordinator this position coordinates scheduling pre-procedure communication medical record documents EMR demographic data entry requirements for payers and Revenue Cycle greets patients and answers multi-line telephone and fax.

PRINCIPALDUTIES ANDRESPONSIBILITIES

• Schedule and input all appointments scheduling module in a timely and efficient manner. Assure all pre-procedure/preoperative activities are scheduled or completed. Manages patient cancellations center cancellations (e.g. equipment issues) and additions to schedule in accordance to center scheduling parameters. Print patient schedule and pull patient charts daily.
• Facilitates the admission process by professionally greeting all patients and visitors and obtain patient identification and insurance information to initiate admissions process.
• Assemble file and maintain patient medical records and financial records in a confidential and secure manner
• Complete front-end process of billing procedure ensuring all information is entered into the computer registration module.
• Performs Insurance Verification process and completes all required processes for prior authorizations or other actions required by payor.
• Assist with patient transportation if the patient qualifies per the Company Transportation Policy.
• Ensure appropriate signatures are included on all necessary chart and admissions data in accordance with FMCNA policies and procedures.
• Ensure accuracy when scanning and filing documents and completes within 24 hours of completed visit including physician reports to referral sources.
• Communicate all changes about procedure and insurance which is identified during patient visit to appropriate internal parties and directly to the patient record immediately.
• Perform daily encounter checks to assure reporting accuracy. – what is this?
• Coordinates collection processing maintenance storage retrieval documentation and distribution of medical records per policy and procedure.
• Assures documentation of logs of medical record release.
• Provides information to parties engaged in research or study projects involving patient care and utilization of services in accordance with policy.
• Oversees the materials going in and out of the office including inventory shipments and deliveries.
• Other duties as assigned.

PHYSICAL DEMANDS AND WORKING CONDITIONS:

• The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The work environment is characteristic of a health care facility with air temperature control and moderate noise levels. May be exposed to infectious and contagious diseases/materials.
• Day to day work includes desk and computer work and interaction with patients facility staff and physicians.

SUPERVISION:

• None

EDUCATION:

• High School Diploma or an equivalent combination of education and experience Associate Degree or higher preferred

EXPERIENCE AND REQUIRED SKILLS:

• 1 – 2 years’ related experience preferably in a medical setting with insurance billing.
• Proficient in the use of computers and related software such as Microsoft Office is necessary.
• Excellent communication skills – verbal and written.
• Ability to handle several tasks simultaneously.
• Ability to adapt to supporting software applications.

This is a full time front desk coordinator role for our Salt Lake City, UT surgery center.

• The shift will be 8 hours Monday through Friday. Hours will be 6:30am to 3:00pm or 8:00am to 4:30pm.
• In this role you will greet patients, check them in and out, arrange transporation, and verify insurance.
• Quarterly Bonus Opportunities!
• Excellent benefits: Medical, dental, prescription, vision paid maternity & paternity leave, 401K w/ match, PTO, tuition assistance, life insurance, Long Term and Short Term disability, Flexible Spending for Healthcare, Dependent Care & Commuter Expenses

Fresenius Medical Care maintains a drug-free workplace in accordance with applicable federal and state laws.