Front Desk Coordinator

Fresenius Medical Care; South Salt Lake (UT); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401K with match

PTO

Tuition Assistance

Life Insurance

Disability Insurance

Flexible Spending

Commuter Benefits

Job summary

Fresenius Medical Care is seeking a friendly Patient Services Coordinator for our Salt Lake City surgery center. You will greet patients, check them in and out, verify insurance, and coordinate transportation, supporting pre-procedure communications and EMR data entry.

This full-time role has a Monday–Friday schedule (6:30am–3:00pm or 8:00am–4:30pm), with quarterly bonus opportunities and a comprehensive benefits package. Strong communication, multitasking, and computer skills are essential.

Qualifications

• 1–2 years’ related experience preferably in a medical setting with insurance billing.
• Proficient in the use of computers and Microsoft Office is necessary.
• Excellent communicationskills – verbal and written.
• Ability to handleseveral tasks simultaneously.
• Ability to adapt to supporting software applications.

Responsibilities

• Greet patients, check in/out, and verify insurance.
• Schedule and input appointments and pre-procedure activities; manage cancellations.
• Assemble and maintain patient records and financial records securely.
• Complete front-end billing processes in the registration module.
• Perform insurance verification and prior authorizations as required.
• Assist with patient transportation when needed.
• Ensure signatures on charts and admissions data per FMCNA policies.
• Scan and file documents accurately within 24 hours of visits.

Skills

Customer service

Multi-tasking

Computer skills

Communication skills

Education

High School Diploma

Associate Degree or higher

Tools

Microsoft Office

EMR software

Job description

This is a full time front desk coordinator role for our Salt Lake City, UT surgery center.

• The shift will be 8 hours Monday through Friday. Hours will be 6:30am to 3:00pm or 8:00am to 4:30pm.

• In this role you will greet patients, check them in and out, arrange transporation, and verify insurance.

• Quarterly Bonus Opportunities!

• Excellent benefits: Medical, dental, prescription, vision paid maternity & paternity leave, 401K w/ match, PTO, tuition assistance, life insurance, Long Term and Short Term disability, Flexible Spending for Healthcare, Dependent Care & Commuter Expenses

PURPOSE AND SCOPE:

As the Patient Services Coordinator this position coordinates scheduling pre-procedure communication medical record documents EMR demographic data entry requirements for payers and Revenue Cycle greets patients and answers multi-line telephone and fax.

PRINCIPAL DUTIES AND RESPONSIBILITIES

• Schedule and input all appointments scheduling module in a timely and efficient manner. Assure all pre-procedure/preoperative activities are scheduled or completed. Manages patient cancellations center cancellations (e.g. equipment issues) and additions to schedule in accordance to center scheduling parameters. Printpatientscheduleandpullpatientchartsdaily.

• Facilitates the admission process by professionally greeting all patients and visitors and obtain patient identification and insurance information to initiate admissions process.

• Assemble file and maintain patient medical records and financial records in a confidential and secure manner

• Complete front-end process of billing procedure ensuring all information is entered into the computer registration module.

• Performs Insurance Verification process and completes all required processes for prior authorizations or other actions required by payor.

• Assistwithpatienttransportationifthepatientqualifiesperthe Company TransportationPolicy.

• Ensure appropriate signatures are included on all necessary chart and admissionsdatainaccordancewithFMCNApolicies and procedures.

• Ensure accuracy when scanning and filing documents and completes within 24 hours of completed visit including physician reports to referral sources.

• Communicate all changes about procedure and insurance which is identified during patient visit to appropriate internal parties and directly to the patient record immediately.

• Perform daily encounter checks to assure reporting accuracy. – what is this?

• Coordinates collection processing maintenance storage retrieval documentation and distribution of medical records per policy and procedure.

• Assures documentation of logs of medical record release.

• Provides information to parties engaged in research or study projects involving patient care and utilization of services in accordance with policy.

• Oversees the materials going in and out of the office including inventory shipments and deliveries.

• Otherdutiesas assigned.

PHYSICAL DEMANDS AND WORKING CONDITIONS:

• The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The work environment is characteristic of a health care facility with air temperature control and moderate noise levels. May be exposed to infectious and contagious diseases/materials.

• Day to day work includes desk and computer work and interaction with patients facility staff and physicians.

SUPERVISION:

• None

EDUCATION:

• High School Diploma or an equivalent combination of education and experience Associate Degree or higher preferred

EXPERIENCE AND REQUIRED SKILLS:

• 1 – 2 years’ related experience preferably in a medical setting with insurance billing.

• Proficient in the use of computers and related software such as Microsoft Office is necessary.

• Excellentcommunicationskills–verbalandwritten.

• Abilitytohandleseveraltaskssimultaneously.

• Ability to adapt to supporting software applications.

Fresenius Medical Care maintains a drug-free workplace in accordance with applicable federal and state laws.

EOE, disability/veterans