Front Desk Coordinator

North American Dental Group (NADG); Toledo (OH); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player in dental care is seeking a Front Desk Coordinator to be the welcoming face of their practice. In this vital role, you will ensure that patients feel valued and cared for from the moment they arrive. Your organizational skills will help maintain a smooth office flow, while your professionalism will shine through in every interaction. This position offers a dynamic work environment with opportunities for career growth, competitive paid time off, and comprehensive benefits. If you are passionate about providing exceptional service and want to make a difference in patients' lives, this is the perfect opportunity for you.

Benefits

Paid Time Off

401(k) Benefits

Career Growth Opportunities

Dynamic Work Environment

Qualifications

• 1-5 years of customer service or dental experience preferred.
• Strong communication and multitasking skills are essential.

Responsibilities

• Handle financial tasks, including co-payment collection and insurance verification.
• Answer phone calls and schedule appointments for patients.

Skills

Customer Service

Communication

Organizational Skills

Multitasking

Dental Software Familiarity

Education

High School Diploma

Associate's Degree

Tools

Microsoft Office

Dental Software

Job description

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Job Title: Front Desk Coordinator – Be the First Smile Patients See!

Location: Corner Dental - Toledo, OH

Job Type: Full-time

About Us

At our practice, patient care isn’t just what we do—it’s who we are. With empathy as our guiding principle, we’re dedicated to transforming the dental experience for every patient, every visit. Partnering with North American Dental Group, we’re equipped with the tools and support to deliver excellent care.

Your Work Schedule

• Tuesday: 7:45am-5:00pm
• Wednesday: 7:45am-5:00pm
• Thursday: 7:45am-5:00pm
• Friday: 7:45am-3:00pm

Your Role as a Front Desk Coordinator

You’ll be the welcoming face and voice of our practice, ensuring patients feel valued from the moment they walk through the door. Your organization, professionalism, and ability to multitask will help keep our office running smoothly and efficiently.

Key Responsibilities

• Dependably handle financial tasks, including co-payment collection, insurance verification, and daily reporting, ensuring a worry-free patient experience.
• Perform administrative duties such as sorting mail, scanning documents, and photocopying.
• Answer phone calls, provide information, and schedule, verify, and confirm appointments.
• Clearly explain dental procedures, policies, and services to patients.
• Present financial arrangements and policies to patients while maintaining professionalism and empathy.
• Track and manage appointments, including cancellations, no-shows, and late arrivals, to ensure a smooth schedule flow.

What You’ll Need To Succeed

• High School Diploma or equivalent (Associate’s degree preferred).
• 1-5 years of customer service, insurance, or dental experience preferred.
• Familiarity with dental software, Microsoft Office, and a willingness to learn new programs.
• Strong communication, organizational, and multitasking skills.

Why You’ll Love Working With Us

• Paid Time Off: Competitive PTO that grows with your career.
• Comprehensive Benefits: Including 401(k).
• Career Growth: Access to continuing education and development opportunities.
• Dynamic Environment: Work in an exciting, inclusive atmosphere that values individuality and teamwork.

Equal Opportunity Employer

We celebrate diversity and are committed to creating an inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, veteran status, or any other legally protected characteristic.

Ready to Make a Great First Impression?

Apply now and join a team that’s redefining dental care for the better!

Note: North American Dental Group-branded practices are independently owned and operated by licensed dentists. The practices receive non-clinical business support services from North American Dental Group.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Administrative
• Industries: Medical Practices