Front Desk Coordinator

The Joint Chiropractic; Sparks (NV); On-site; USD 36,000 - 42,000; Full time

Job summary

The Joint Chiropractic is seeking a Front Desk Coordinator to deliver an exceptional patient experience while driving clinic performance through wellness plan sales and strong operational execution.

The role emphasizes greeting patients, managing check-in/out, scheduling, and promoting memberships in a fast-paced, friendly environment. A healthcare mindset and team-driven attitude are valued to support growth and patient wellness.

Qualifications

• Strong customer service and communication skills.
• Sales-driven mindset with confidence in presenting memberships.
• Ability to multitask and stay organized in a fast-paced environment.
• Professional appearance and demeanor representative of the brand.
• Positive attitude with a willingness to learn and grow.
• Proficiency with basic computer systems and social media platforms.

Responsibilities

• Greet all members and patients with a warm, professional demeanor.
• Manage patient check-in/check-out using clinic systems.
• Maintain smooth patient flow for new and established visits.
• Answer phones, schedule appointments, assist with inquiries.
• Assist patients with forms and onboarding processes.
• Ensure interactions reflect high level of service and professionalism.
• Present and sell Wellness Plans, packages, promotions.
• Educate patients on chiropractic care and ongoing wellness.
• Meet or exceed sales goals.
• Follow company policies and compliance standards.
• Support clinic and regional goals through teamwork.

Skills

Customer service

Sales-driven

Multitasking

Professional appearance

Positive attitude

Wellness lifestyle

Computer literacy

Education

High School Diploma

Associate degree or higher preferred

Tools

POS system

Carbon

Job description

Job Summary

Joint Ventures LLC – The Joint Chiropractic

The Front Desk Coordinator plays a vital role in delivering an exceptional patient experience while driving clinic performance through membership sales and operational excellence. This position is responsible for creating a welcoming, efficient, and patient-centered environment while supporting clinic goals, team collaboration, and overall business growth.

The ideal candidate is energetic, sales-driven, highly organized, and passionate about helping others through wellness care.

Key Responsibilities

Patient Experience & Front Desk Operations

• Greet all members and patients with a warm, professional, and engaging demeanor


• Manage patient check-in/check-out processes efficiently using clinic systems (e.g., POS, Carbon)


• Maintain smooth patient flow to support both new patients and established visits


• Answer phones, schedule appointments, and assist with patient inquiries


• Assist patients with completing required forms and onboarding processes


• Ensure all patient interactions reflect a high level of service and professionalism

Sales & Membership Growth

• Confidently present and sell Wellness Plans, packages, and promotions


• Educate patients on the benefits of chiropractic care and ongoing wellness


• Re-engage inactive members and support retention efforts


• Meet or exceed individual and clinic sales goals


• Accurately apply promotions and ensure compliance with company policies


• Maintain strong product and promotion knowledge at all times

Clinic Operations & Compliance

• Perform daily operational tasks including:


• Transaction processing and account management


• Inventory monitoring and ordering processes


• Maintaining Digital Blue Book accuracy (cash handling, daily logs, etc.)


• Ensure clinic cleanliness, organization, and readiness at all times


• Follow all company policies, procedures, and compliance standards


• Communicate patient concerns, feedback, or incidents to leadership appropriately

Team Collaboration & Culture

• Support clinic and regional goals through teamwork and accountability


• Build and maintain positive, respectful relationships with team members


• Contribute to a positive, high-energy clinic culture aligned with JV standards


• Participate in team meetings, trainings, and development opportunities


• Accept and apply constructive feedback as a tool for growth

Marketing & Community Engagement

• Support local marketing initiatives and clinic growth efforts


• Participate in community outreach and in-clinic promotions when applicable


• Assist with social media or grassroots marketing efforts as directed

Qualifications

• Strong customer service and communication skills


• Sales-driven mindset with confidence in presenting memberships and packages


• Ability to multitask and stay organized in a fast-paced environment


• Professional appearance and demeanor representative of the brand


• Positive attitude with a willingness to learn and grow


• Belief in a wellness lifestyle and preventative care


• Proficiency with basic computer systems and social media platforms

Requirements & Physical Demands

• Availability to work evenings and weekends (Friday–Sunday required)


• High School Diploma or equivalent required; Associate’s degree or higher preferred


• 1–2 years of retail sales, customer service, or marketing experience preferred


• Ability to stand and/or sit for extended periods of time


• Ability to lift and carry up to 20–50 pounds as needed


• Ability to operate standard office equipment (computer, scanner, phone system)

Core Values

All Wellness Coordinators are expected to uphold The Joint Chiropractic’s core values: Trust, Integrity, Excellence, Respect, and Accountability