Front Desk Coordinator

Bleuler Psychotherapy Center; New York (NY); On-site; USD 42,000 - 50,000; Full time

Job summary

Ideal candidates have a high school diploma or GED, 1+ year in health care settings, familiarity with EHR and MS Office, and strong customer service. Bilingual Spanish is a plus; role expects flexible, team-oriented collaboration.

Qualifications

• High school diploma or GED required.
• 1+ year of experience in a mental health, medical, or outpatient setting preferred.
• Familiarity with Electronic Health Records (EHR) and Microsoft Office.
• Strong customer service and communication skills.
• Spanish bilingual a plus.

Responsibilities

• Greet clients and visitors warmly.
• Check in clients, process co-pays, schedule appointments, and follow-ups.
• Register new clients and update demographics/insurance details.
• Maintain calm, organized waiting room and patient flow.
• Coordinate with clinicians on appointment delays.

Skills

Customer service

Communication

Time management

HIPAA compliance

Spanish (bilingual)

Education

High school diploma or GED

Associate/Bachelor degree preferred

Medical Administrative Assistant program (plus)

Tools

EHR systems

Microsoft Office

Job description

Front Desk Coordinator – Behavioral Health Clinic

Make a Difference Every Day at Bleuler Psychotherapy Center

Are you organized, compassionate, and passionate about helping others? Bleuler Psychotherapy Center, a respected nonprofit mental health and substance use clinic in Forest Hills, NY, is looking for a Front Desk Coordinator to join our welcoming front office team.

In this key role, you’ll be the first point of contact for our clients. You’ll greet them, help them navigate appointments and insurance, and support smooth daily operations in a dynamic and mission-driven environment.

What You’ll Do

• Warmly welcome and assist clients and visitors
• Check in clients, process co-pays, schedule appointments, and manage follow-ups
• Register new clients and update demographic and insurance details
• Monitor and maintain a calm, organized waiting room experience
• Communicate appointment delays and coordinate with clinicians to support patient flow
• Send reminders and manage rescheduling for NP and MD appointments
• Provide Medicaid travel reimbursement (MetroCard or cash) via PTAR
• Verify insurance coverage and communicate updates to clients and staff
• Record cash and MetroCard transactions in daily logs
• Answer and route incoming phone calls and handle general inquiries
• Assist prescribers with schedules, pharmacy coordination, and prior authorizations
• Process client records requests; scan, fax, mail, and upload documents as needed
• Support office maintenance and safety procedures
• Maintain client confidentiality in compliance with HIPAA

What We’re Looking For

• High school diploma or GED required; associate's or bachelor’s degree preferred
• Completion of a Medical Administrative Assistant program is a plus
• 1+ year of experience in a mental health, medical, or outpatient setting preferred
• Familiarity with Electronic Health Records (EHR) and Microsoft Office
• Strong customer service and communication skills
• Comfortable working in a fast-paced, client-focused environment
• Bilingual in Spanish is a plus

What You'll Need to Succeed

• Friendly, respectful demeanor and excellent interpersonal skills
• Strong time management, attention to detail, and multitasking ability
• Familiarity with health insurance billing and transportation reimbursement policies
• Comfort using phones, fax, scanners, copiers, and email
• Ability to handle sensitive situations and elevate appropriately
• Willingness to cover teammate shifts and adjust schedule as needed

Why Join Bleuler?

Founded in 1949, Bleuler Psychotherapy Center has proudly served the Queens community for over 70 years. We provide affordable, inclusive care to thousands of clients each year and are deeply committed to equity, professionalism, and compassion in all that we do.

You’ll join a collaborative team in a supportive environment where your contributions matter - and where we value growth, respect, and purpose-driven work.