Front Desk Coordinator

Pain Specialists of America; New Braunfels (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401k with company match

2 weeks PTO

Short & Long-Term Disability

HSA & FSA

Life Insurance (company paid)

Paid Holidays

Employee Assistance Programs

Job summary

Pain Specialists of America is seeking a Front Desk Coordinator to serve as the first point of contact for patients. The role emphasizes a welcoming demeanor, professionalism, and accurate handling of demographics, appointments, and billing tasks.

The position requires experience in a busy clinic, knowledge of medical insurance terminology, and competence with MS Word, Excel, PowerPoint and Outlook. Travel is required as needed.

Qualifications

• Must have strong communication skills and customer service orientation.
• Experience working in a busy clinic or medical office is highly preferred.
• Proficient in MS Word, Excel, PowerPoint and Outlook.

Responsibilities

• Check patients in and print medication lists; provide necessary paperwork.
• Collect co-pays and balances; set up recurring credit card payments and payment plans.
• Prepare schedule one day in advance to ensure balance accuracy and notify patients on payment plans.

Skills

Customer service

Communication

Multitasking

Detail-oriented

Team player

Organized

Education

High school diploma

Tools

MS Word

Excel

PowerPoint

Outlook

Job description

Pain Specialists of America (“PSA”) is a Texas-based, multisite comprehensive pain management company that includes over 15 locations. We are seeking talented professionals who can support the business and help it achieve its strategic objectives.

Job Summary

The position requires strong communication skills and is customer service driven. The Front Desk Coordinator serves as the initial point of contact for all incoming patients. The Front Desk Coordinator is responsible for ensuring that patients feel welcome and are properly greeted. They should be well composed in both their appearance and demeanor and maintain a soft and even temperament when dealing with issues of a personal nature.

Detailed Responsibilities

• Check patients in, print out medication list and provide necessary paperwork
• Collect co-pays and collect on balances. Have patient set-up for recurring credit card payments for balances, if needed, and process payment plans per protocol.
• Prepare schedule one day in advance to determine balance accuracy and notify patients who need to be on a payment plan.
• Document all payments and non-payments on the schedule and give to manager at end of day.
• Verify demographics with patients and update as necessary.
• Enter all appropriate patient demographics into corresponding EHR/EMR
• Have all patients sign Opioid contract, and LOP patients sign LOP Lien.
• Scan paperwork into appropriate systems.
• Confirm appointments
• Send referral letters.
• Retrieve procedure cost estimate from S-FAX.
• Answer incoming calls and on daily basis check phones for messages, messages in the EMR/EHR, and email systems.
• Maintain up-to-date HIPAA information in patient’s chart.
• At all times, keep reception, waiting area and workstation tidy and professional.
• Maintain patient confidentiality.
• Other duties as assigned
• Travel as needed

Benefits

• Medical, Dental, Vision Insurance
• 401k w/company match contribution
• 2 weeks PTO
• Short & Long-Term Disability
• HSA (w/company contribution) & FSA
• Life Insurance (company paid & voluntary options)
• 9.5 Paid Holidays for the Year 2026
• Employee Assistance Programs

Requirements

• High school diploma or equivalent
• Must have experience working in a busy clinic to handle a large volume of patient calls and in-person visits.
• Must have strong knowledge of medical and health insurance terminology
• 1 yr experience scheduling and coordinating patient medical appointments
• Front Desk experience in a busy medical office (Highly Preferred)
• Proficient in MS Word, Excel, PowerPoint and Outlook

Other Position Requirements

• Organized and detail-oriented
• Punctual and Reliable
• Team Player
• Takes initiative to do other job duties
• Fast Learner and able to adapt in a busy environment
• Customer oriented
• Possesses excellent written and verbal communication skills
• Ability to multitask in a fast-paced environment and meet deadlines