Front Desk Coordinator

North American Dental Group (NADG); Morgantown (WV); On-site; USD 30,000 - 40,000; Full time

Job summary

North American Dental Group (NADG) is seeking a Front Desk Coordinator who will play a vital role in providing excellent patient care and support operations. The selected candidate will handle clerical tasks, insurance verification, and maintain patient records while contributing to a positive dental experience. Ideal candidates will have strong customer service skills and some experience in a dental setting.

Qualifications

• 1-5 years of customer service, insurance, or dental experience preferred.
• Ability to learn new programs as needed.

Responsibilities

• Handles insurance verification and financial information.
• Performs clerical tasks including answering phones and scheduling appointments.
• Explains procedures and services to patients.

Skills

Dependability

Quality Control

Clerical Skills

Dental Knowledge

Customer Service

Education

High School Diploma or equivalent

Associate’s degree (preferred)

Tools

Dental software

Microsoft Office

Job description

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“Open Up” To A Whole New Dental Experience

Imagine working in a place which delivers best in class patient care and focuses on putting every patient first, every visit. Our guiding principle is empathy, and we want you to join us on our mission to transform the dental experience.Our practice partners with North American Dental Group which provides us with the necessary support in order to fulfill our purpose of ensuring excellent patient care.

Wondering how this shapes your job experience?

We use our individuality and dental expertise to practice group dentistry and ensure that every patient leaves our office feeling satisfied. Do you have the drive and passion to help others improve their oral health in the way that we do? Come join our team— help us pioneer a new culture of dentistry.

Smiling from Open to Close:

Monday-Thursday:

8:00 am - 4:00 pm

Responsibilities

Skills Required to Make a Great “Impression” on Our Team

• Must be dependable and skilled in quality control when handling financial information, performing insurance verification, and preparing end of the day reports, always keeping our patients worry-free
• Performs clerical tasks such as sorting, opening, distributing mail, scanning, and photocopying. Answer phone calls and provide information to callers; greet visitors/patients; schedules, verifies, and confirms patient appointments.
• Explains procedures and/or services to patients using dental knowledge.
• Presents financial policies and arrangements to patients collect co-payments and verify insurance coverage as appropriate.
• Tracks appointments due to no-shows, cancellations, and late arrivals
  
  

Qualifications

So How Can You “Fill” This Role?

• High School Diploma or equivalent (Associate’s degree preferred)
• 1-5 years of customer service, insurance, or dental experience preferred
• Knowledge of dental software, Microsoft Office programs, as well as ability to learn new programs as needed
  
  

Equal Opportunity Employer

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status, or any other characteristic protected by law.

#NADG3

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative

• Industries

  Medical Practices

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