Front Desk Coordinator

North American Dental Group; Morgantown (WV); On-site; USD 31,000 - 42,000; Full time

Benefits offered by this job

Health, dental and vision insurance

Health Savings Account

Paid time off

401(k)

Life & disability insurance

Employee assistance program

Referral program

Employee discount program

Job summary

North American Dental Group is seeking a Front Desk Coordinator in Morgantown, WV to deliver exceptional patient care from the front desk. You will manage scheduling, billing processes, insurance verifications, and patient inquiries with a focus on empathy and service quality.

The role requires reliable, detail-oriented individuals with dental software experience and strong communication skills. Flexible hours align with clinic operations and patient needs.

Qualifications

• High School Diploma or equivalent is required; an Associate’s degree is preferred.
• 1–5 years of customer service, insurance, or dental experience is preferred.
• Knowledge of dental software and Microsoft Office is expected; ability to learn new programs as needed.

Responsibilities

• Must be dependable and skilled in quality control when handling financial information, performing insurance verification, and preparing end of the day reports, always keeping patients worry-free.
• Performs clerical tasks such as sorting, opening, distributing mail, scanning, and photocopying; answers calls, greets visitors, and schedules, verifies, and confirms patient appointments.
• Explains procedures and/or services to patients using dental knowledge.
• Presents financial policies and arrangements to patients, collects co-payments, and verifies insurance coverage as appropriate.
• Tracks appointments due to no-shows, cancellations, and late arrivals.

Skills

Quality control

Insurance verification

Handling finances

Customer service

Phone etiquette

Education

High School Diploma

Associate’s degree preferred

Tools

Dental software

Microsoft Office

Job description

Overview

Front Desk Coordinator

“Open Up” to A Whole New Dental Experience

Imagine working in a place which delivers best in class patient care and focuses on putting every patient first, every visit. Our guiding principle is empathy, and we want you to join us on our mission to transform the dental experience. Our practice partners with North American Dental Group which provides us with the necessary support in order to fulfill our purpose of ensuring excellent patient care.

Wondering how this shapes your job experience?

We use our individuality and dental expertise to practice group dentistry and ensure that every patient leaves our office feeling satisfied. Do you have the drive and passion to help others improve their oral health in the way that we do? Come join our team— help us pioneer a new culture of dentistry.

Smiling from Open to Close:
Monday - Thursday 7:30am-5:00pm
Friday 8:00am-4:00pm

Responsibilities

Skills Required to Make a Great “Impression” on Our Team

• Must be dependable and skilled in quality control when handling financial information, performing insurance verification, and preparing end of the day reports, always keeping our patients worry-free
• Performs clerical tasks such as sorting, opening, distributing mail, scanning, and photocopying. Answer phone calls and provide information to callers; greet visitors/patients; schedules, verifies, and confirms patient appointments.
• Explains procedures and/or services to patients using dental knowledge.
• Presents financial policies and arrangements to patients collect co-payments and verify insurance coverage as appropriate.
• Tracks appointments due to no-shows, cancellations, and late arrivals

Qualifications

So How Can You “Fill” This Role?

• High School Diploma or equivalent (Associate’s degree preferred)
• 1-5 years of customer service, insurance, or dental experience preferred
• Knowledge of dental software, Microsoft Office programs, as well as ability to learn new programs as needed

Benefits

• Health, Dental and Vision Insurance (Full-time employees)
• Healthcare Spending Account
• Paid Time Off
• 401k
• Voluntary Life & Disability Insurance
• Employee Assistance Program
• Referral Program
• Employee Discount Program

Equal Opportunity Employer

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status, or any other characteristic protected by law.

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