Front Desk Coordinator

North American Dental; Pittsburgh (Allegheny County, ND); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401k

Paid time off

Employee discount

Job summary

North American Dental is hiring a Front Desk Coordinator in the United States. You will manage patient arrivals, handle phone inquiries, schedule and verify appointments, and assist with insurance verification and payments.

Responsibilities include explaining procedures, collecting co-pays, and maintaining accurate end-of-day reports while upholding our empathetic patient-first culture.

Qualifications

• High School Diploma or equivalent (Associate’s degree preferred).
• 1-5 years of customer service, insurance, or dental experience preferred.
• Knowledge of dental software and Microsoft Office; ability to learn new programs as needed.

Responsibilities

• Greet visitors and patients; answer phone calls and provide information.
• Schedule, verify, and confirm patient appointments; manage reminders and no-show tracking.
• Explain procedures and/or services to patients using dental knowledge.
• Present financial policies; collect co-payments and verify insurance coverage as appropriate.
• Prepare end-of-day reports and perform quality control on financial information.

Skills

Customer service

Insurance verification

Office administration

Phone handling

Dental software

Education

High School Diploma

Associate’s degree preferred

Tools

Microsoft Office

Dental software

Job description

Overview

Front Desk Coordinator

“Open Up” to A Whole New Dental Experience

Imagine working in a place which delivers best in class patient care and focuses on putting every patient first, every visit. Our guiding principle is empathy, and we want you to join us on our mission to transform the dental experience. Our practice partners with North American Dental Group which provides us with the necessary support in order to fulfill our purpose of ensuring excellent patient care.

Wondering how this shapes your job experience?

We use our individuality and dental expertise to practice group dentistry and ensure that every patient leaves our office feeling satisfied. Do you have the drive and passion to help others improve their oral health in the way that we do? Come join our team— help us pioneer a new culture of dentistry.

Smiling from Open to Close

Monday-Thursday 7:45 AM to 5 PM(with one hour lunch)

Two Fridays a month 7:45 AM to 1 PM

Responsibilities

Skills Required to Make a Great “Impression” on Our Team

• Must be dependable and skilled in quality control when handling financial information, performing insurance verification, and preparing end of the day reports, always keeping our patients worry-free
• Performs clerical tasks such as sorting, opening, distributing mail, scanning, and photocopying. Answer phone calls and provide information to callers; greet visitors/patients; schedules, verifies, and confirms patient appointments.
• Explains procedures and/or services to patients using dental knowledge.
• Presents financial policies and arrangements to patients collect co-payments and verify insurance coverage as appropriate.
• Tracks appointments due to no-shows, cancellations, and late arrivals

Qualifications

So How Can You “Fill” This Role?

• High School Diploma or equivalent (Associate’s degree preferred)
• 1-5 years of customer service, insurance, or dental experience preferred
• Knowledge of dental software, Microsoft Office programs, as well as ability to learn new programs as needed

Benefits

• Health, Dental and Vision Insurance (Full-time employees)
• Healthcare Spending Account
• Paid Time Off
• 401k
• Voluntary Life & Disability Insurance
• Employee Assistance Program
• Referral Program
• Employee Discount Program

Equal Opportunity Employer

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status, or any other characteristic protected by law.

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