Front Desk Coordinator

North American Dental Group; Franklin (TN); On-site; USD 21,000 - 30,000; Part time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

HSA

Paid Time Off

401k

Life Insurance

Disability Insurance

Employee Assistance Program

Referral Program

Employee Discount

Job summary

North American Dental Group is seeking an as-needed Front Desk Coordinator/Treatment Plan Coordinator for a cross-trained, part-time role at our Franklin, TN location. You will greet patients, verify insurance, schedule appointments, and help present treatment plans.

You’ll work with a team to ensure patient comfort, collect co-pays, and support billing and end-of-day reporting. Prior dental front desk or insurance experience is preferred.

Qualifications

• High School Diploma or equivalent; Associate’s degree preferred
• 1-5 years in customer service, insurance, or dental settings preferred
• Knowledge of dental software and MS Office; willingness to learn new programs

Responsibilities

• Handle phone calls, greet visitors, schedule and verify appointments, and prepare end-of-day reports
• Explain procedures and services to patients using dental knowledge; collect co-pays and verify insurance coverage
• Track no-shows, cancellations, and late arrivals; assist in treatment prioritization and scheduling
• Present treatment plans and assist in chair-side planning; maintain professionalism and multi-task in a fast-paced environment

Skills

Customer service

Insurance verification

Scheduling

Education

High School Diploma or equivalent

Tools

Dental software

Microsoft Office

Job description

Overview

As needed Front Desk Coordinator/Treatment Plan Coordinator

“Open Up” to A Whole New Dental Experience

Imagine working in a place which delivers best in class patient care and focuses on putting every patient first, every visit. Our guiding principle is empathy, and we want you to join us on our mission to transform the dental experience. Our practice partners with North American Dental Group which provides us with the necessary support in order to fulfill our purpose of ensuring excellent patient care.

Wondering how this shapes your job experience?

We use our individuality and dental expertise to practice group dentistry and ensure that every patient leaves our office feeling satisfied. Do you have the drive and passion to help others improve their oral health in the way that we do? Come join our team— help us pioneer a new culture of dentistry.

This position will be cross train between Front Desk and Treatment plan Coordinating, it will be a temp/part time as needed

Responsibilities

Skills Required to Make a Great “Impression” on Our Team

• Must be dependable and skilled in quality control when handling financial information, performing insurance verification, and preparing end of the day reports, always keeping our patients worry-free
• Performs clerical tasks such as sorting, opening, distributing mail, scanning, and photocopying. Answer phone calls and provide information to callers; greet visitors/patients; schedules, verifies, and confirms patient appointments.
• Explains procedures and/or services to patients using dental knowledge.
• Presents financial policies and arrangements to patients collect co-payments and verify insurance coverage as appropriate.
• Tracks appointments due to no-shows, cancellations, and late arrivals
• Assists the patient in prioritizing the treatment and establishing a plan for scheduling and payment for dental services.
• Case presentation and acceptance including chair-side treatment planning.
• Friendly, professional, organized, work with a sense of urgency, and able to manage multiple tasks throughout the day.
• Conducts treatment plan consultations with new and existing patients to address patient concerns and answer questions regarding dental treatment plans.

Qualifications

So How Can You “Fill” This Role?

• High School Diploma or equivalent (Associate’s degree preferred)
• 1-5 years of customer service, insurance, or dental experience preferred
• Knowledge of dental software, Microsoft Office programs, as well as ability to learn new programs as needed

Benefits

• Health, Dental and Vision Insurance (Full-time employees)
• Healthcare Spending Account
• Paid Time Off
• 401k
• Voluntary Life & Disability Insurance
• Employee Assistance Program
• Referral Program
• Employee Discount Program

Equal Opportunity Employer

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status, or any other characteristic protected by law.

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