Front Desk Coordinator

North American Dental Group; Columbus (OH); On-site; USD 30,000 - 50,000; Full time

Job summary

Join a forward-thinking dental practice dedicated to transforming patient care. As a Front Desk Coordinator, you'll play a pivotal role in ensuring a smooth and welcoming experience for every patient. Your responsibilities will include managing appointments, handling financial transactions, and providing essential information to patients. This innovative firm emphasizes empathy and individuality, creating an exciting atmosphere where you can thrive and grow in your career. With competitive benefits and opportunities for professional development, this position is perfect for those passionate about improving oral health and patient satisfaction.

Benefits

Competitive Paid Time Off

Comprehensive Benefits Package

401k

Career Growth Opportunities

Continuing Education

Qualifications

• 1-5 years of experience in customer service, insurance, or dental preferred.
• Must be dependable and skilled in handling financial information.

Responsibilities

• Perform clerical tasks, answer calls, and greet patients.
• Collect co-payments and verify insurance coverage.

Skills

Dependability

Quality Control

Customer Service

Insurance Verification

Clerical Tasks

Dental Knowledge

Financial Policies

Appointment Tracking

Education

High School Diploma

Associate's Degree

Tools

Dental Software

Microsoft Office

Job description

Overview

Front Desk Coordinator

“Open Up” to A Whole New Dental Experience

Imagine working in a place which delivers best in class patient care and focuses on putting every patient first, every visit. Our guiding principle is empathy, and we want you to join us on our mission to transform the dental experience. Our practice partners with North American Dental Group which provides us with the necessary support in order to fulfill our purpose of ensuring excellent patient care.

Wondering how this shapes your job experience?

We use our individuality and dental expertise to practice group dentistry and ensure that every patient leaves our office feeling satisfied. Do you have the drive and passion to help others improve their oral health in the way that we do? Come join our team— help us pioneer a new culture of dentistry.

Smiling from Open to Close

Monday through Saturday

Responsibilities

Skills Required to Make a Great “Impression” on Our Team

• Must be dependable and skilled in quality control when handling financial information, performing insurance verification, and preparing end of the day reports, always keeping our patients worry-free.
• Performs clerical tasks such as sorting, opening, distributing mail, scanning, and photocopying. Answer phone calls and provide information to callers; greet visitors/patients; schedules, verifies, and confirms patient appointments.
• Explains procedures and/or services to patients using dental knowledge.
• Presents financial policies and arrangements to patients, collects co-payments, and verifies insurance coverage as appropriate.
• Tracks appointments due to no-shows, cancellations, and late arrivals.

Qualifications

So How Can You “Fill” This Role?

• High School Diploma or equivalent (Associate’s degree preferred).
• 1-5 years of customer service, insurance, or dental experience preferred.
• Knowledge of dental software, Microsoft Office programs, as well as ability to learn new programs as needed.

“Brace” Yourself… It only Gets Better

• Competitive paid time off for full-time and part-time team members which increases as you grow in your career with us.
• Comprehensive benefits package, including 401k.
• Constant opportunities for career growth and continuing education.
• An exciting atmosphere that allows for freedom and individuality – enabling our team to always strive to do the best for our patients.

Equal Opportunity Employer

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status, or any other characteristic protected by law.