Front Desk Coordinator

Spero Health, Inc.; Chillicothe, Northern (OH, KY); Hybride; USD 32 000 - 42 000; Plein temps

Avantages offerts par ce poste

Medical insurance

Dental insurance

Vision insurance

Life & Disability insurance

PTO & holidays

401(k) with company match

Wellness program

EAP

Discounts

Résumé du poste

Spero Health, Inc. is seeking a Front Desk Coordinator to support integrated care teams including counseling, case management, and medically assisted treatment.

The role emphasizes courteous phone handling, warm patient greeting, scheduling, and ensuring smooth patient flow within a HIPAA-compliant environment. The position requires high school diploma or GED, medical/office experience, and strong attention to detail.

Qualifications

• Graduation from an accredited high school or GED.
• Experience in medical/office administration is preferred.
• Customer service experience with attention to details.

Responsabilités

• Answer phones with courtesy and professionalism.
• Greet patients and maintain front desk hospitality and cleanliness.
• Schedule follow-up appointments and document in medical records.
• Maintain front desk and lobby cleanliness.
• Coordinate patient flow with the multidisciplinary team.

Connaissances

Phone etiquette

Customer service

Scheduling

EMR systems

Microsoft Office

Formation

High school diploma or GED

Outils

Scheduling software

EMR systems

Microsoft Office

Description du poste

Description

This position is for a Front Desk Coordinator who supports the mission of “Saving Lives, Instilling Hope and Restoring Relationships” in an integrated team with patients receiving counseling, case management and medically assisted treatment. Spero Health believes better outcomes are achieved when you treat the whole person, through integrated care. If you are looking for a career where you can make a difference in someone's life, Spero Health is the right place for you!

The Front Desk Coordinator responsibilities include, but are not limited to the following:

• Answer phones with courtesy and professionalism
• Opening of clinic and greeting patients ensuring patient hospitality and cleanliness
• Providing comfort care to patients and significant other(s)
• Schedule follow-up appointments for patients face-to-face, via phone, and document in medical record
• Assuring cleanliness of front desk and lobby
• Patient flow coordination with all members of multidisciplinary team
• Maintain filing of patient records
• Proficient computer manageability for scheduling, changing or canceling appointments and required documentation
• Perform daily financial summary and balance of payments received
• Ordering, organizing and stocking of educational materials
• Collaboration with all members of the team to enhance patient experience and continuity of care
• Assisting the team in ensuring accountability of treatment program and patient compliance
• Assuring compliance with HIPPA and CFR 42 part 2 regulations

Requirements

Education:

• Graduation from an accredited high school or GED.

Experience:

• Medical and office administration experience
• Customer Service experience with proven record of attention to details

BENEFITS:

• Medical, Dental, and Health Savings Account
• Vision, Life and Disability insurance (100% Company Paid)
• Generous PTO and paid holidays
• 401(k) retirement program with company match
• Wellness Programs (Fitness Reimbursement & Smoking Cessation)
• Employee Assistance Program (EAP)
• Discounts via Tickets at Work

LOAN FORGIVENESS PROGRAMS:

• Spero Health is a STAR (Substance Use Disorder Treatment and Recovery) approved organization. This means our clinicians will have access to help pay off federal student loans so they can focus on what they do best: patient care!
• Please see the website at https://bhw.hrsa.gov/funding/apply-loan-repayment/star-lrp

CAREER DEVELOPMENT AND GROWTH

• Opportunities for growth - we encourage our teammates to consider new growth opportunities with us