Front Desk Coordinator

North American Dental Group; Bridgeport (WV); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Health, Dental & Vision

HSA

Paid Time Off

401k

Voluntary Life/Disability

Employee Assistance

Referral Program

Employee Discount

Job summary

North American Dental Group is seeking a Front Desk Coordinator in Bridgeport, WV to welcome patients and handle scheduling, check-ins, and insurance verification. The role focuses on empathy and accuracy, ensuring a smooth patient experience.

You will perform clerical tasks, manage phone calls, verify benefits, and assist the team in daily front desk operations, contributing to a friendly, efficient practice.

Qualifications

• Must be dependable and skilled in quality control when handling financial information, performing insurance verification, and preparing end of the day reports.
• Performs clerical tasks such as sorting, opening, distributing mail, scanning, and photocopying; answer phone calls and greet visitors; schedules, verifies, and confirms patient appointments.
• Explains procedures and/or services to patients using dental knowledge.
• Presents financial policies and arrangements to patients, collect co-payments, and verify insurance coverage as appropriate.
• Tracks appointments due to no-shows, cancellations, and late arrivals

Responsibilities

• Greet patients and ensure smooth front desk workflow.
• Answer phones, schedule and confirm appointments, and manage reminders.
• Explain procedures and services to patients using dental knowledge.
• Collect co-pays and verify insurance coverage with accuracy.
• Monitor no-shows and late arrivals to adjust schedules.

Skills

Customer service

Insurance verification

Quality control

Phone etiquette

Education

High School Diploma or equivalent

Tools

Dental software

Microsoft Office

Job description

Overview

Front Desk Coordinator

"Open Up" to A Whole New Dental Experience

Imagine working in a place which delivers best in class patient care and focuses on putting every patient first, every visit. Our guiding principle is empathy, and we want you to join us on our mission to transform the dental experience. Our practice partners with North American Dental Group which provides us with the necessary support in order to fulfill our purpose of ensuring excellent patient care.

Wondering how this shapes your job experience?

We use our individuality and dental expertise to practice group dentistry and ensure that every patient leaves our office feeling satisfied. Do you have the drive and passion to help others improve their oral health in the way that we do? Come join our team- help us pioneer a new culture of dentistry.

Smiling from Open to Close

Monday-Friday:8:00 am - 4:00 pm

Responsibilities

Skills Required to Make a Great "Impression" on Our Team

• Must be dependable and skilled in quality control when handling financial information, performing insurance verification, and preparing end of the day reports, always keeping our patients worry-free
• Performs clerical tasks such as sorting, opening, distributing mail, scanning, and photocopying. Answer phone calls and provide information to callers; greet visitors/patients; schedules, verifies, and confirms patient appointments.
• Explains procedures and/or services to patients using dental knowledge.
• Presents financial policies and arrangements to patients collect co-payments and verify insurance coverage as appropriate.
• Tracks appointments due to no-shows, cancellations, and late arrivals

Qualifications

So How Can You "Fill" This Role?

• High School Diploma or equivalent (Associate’s degree preferred)
• 1-5 years of customer service, insurance, or dental experience preferred
• Knowledge of dental software, Microsoft Office programs, as well as ability to learn new programs as needed

Benefits

• Health, Dental and Vision Insurance (Full-time employees)
• Healthcare Spending Account
• Paid Time Off
• 401k
• Voluntary Life & Disability Insurance
• Employee Assistance Program
• Referral Program
• Employee Discount Program

Equal Opportunity Employer

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status, or any other characteristic protected by law.

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