Front Desk Coordinator

North American Dental Group; Bolingbrook (IL); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Paid Time Off

401(k)

Career Growth

Dynamic Environment

Job summary

North American Dental Group’s Grove Dental Associates in Bolingbrook, IL is seeking a Front Desk Coordinator to welcome patients, manage phone inquiries, and coordinate appointments with professionalism and empathy.

This full-time role includes insurance verification, co-payment collection, and explaining procedures. A high school diploma and dental or customer service experience are preferred. Schedule: 4 days with every other Saturday, 7:30am–6:00pm, 7:30am–2pm alternate Saturdays.

Qualifications

• High School Diploma or equivalent (Associate's degree preferred).
• 1-5 years of customer service, insurance, or dental experience preferred.
• Familiarity with dental software and Microsoft Office; willingness to learn new programs.

Responsibilities

• Dependably handle financial tasks including co-payment collection, insurance verification, and daily reporting.
• Administrative duties such as sorting mail, scanning documents, and photocopying.
• Answer calls, provide information, and schedule, verify, and confirm appointments.
• Explain dental procedures, policies, and services to patients.
• Present financial arrangements and policies with professionalism and empathy.
• Track and manage appointments to maintain a smooth schedule.

Skills

Customer service

Dental experience

Communication

Multitasking

Microsoft Office

Education

High School Diploma or equivalent

Associate's degree preferred

Tools

Dental software

Microsoft Office

Job description

Overview

Front Desk Coordinator - Be the First Smile Patients See!

Location: Grove Dental Associates - Bolingbrook, IL

Job Type: Full-time

Pay: $18.00-$20.00/hour based on experience

About UsAt our practice, patient care isn’t just what we do—it’s who we are. With empathy as our guiding principle, we’re dedicated to transforming the dental experience for every patient, every visit. Partnering with North American Dental Group, we’re equipped with the tools and support to deliver excellent care.

Your Work Schedule

4 days a week rotation: 7:30am-6:00pm

Every other Saturday: 7:30am-2pm

Your Role as a Front Desk CoordinatorAs a Front Desk Coordinator, you'll be the welcoming face and voice of our practice, ensuring patients feel valued from the moment they walk through the door. Your organization, professionalism, and ability to multitask will help keep our office running smoothly and efficiently.

Key Responsibilities

• Dependably handle financial tasks, including co-payment collection, insurance verification, and daily reporting, ensuring a worry-free patient experience.
• Perform administrative duties such as sorting mail, scanning documents, and photocopying.
• Answer phone calls, provide information, and schedule, verify, and confirm appointments.
• Clearly explain dental procedures, policies, and services to patients.
• Present financial arrangements and policies to patients while maintaining professionalism and empathy.
• Track and manage appointments, including cancellations, no-shows, and late arrivals, to ensure a smooth schedule flow.

What You'll Need to Succeed

• High School Diploma or equivalent (Associate's degree preferred).
• 1-5 years of customer service, insurance, or dental experience preferred.
• Familiarity with dental software, Microsoft Office, and a willingness to learn new programs.
• Strong communication, organizational, and multitasking skills.

Why You'll Love Working With Us

• Paid Time Off: Competitive PTO that grows with your career.
• Comprehensive Benefits: Including 401(k).
• Career Growth: Access to continuing education and development opportunities.
• Dynamic Environment: Work in an exciting, inclusive atmosphere that values individuality and teamwork.

Equal Opportunity Employer We celebrate diversity and are committed to creating an inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, sex, sexual orientation, gender identity, age, national origin, disability, veteran status, or any other legally protected characteristic.

Ready to Make a Great First Impression?