Front Desk Coordinator

Peachy; Austin (TX); Hybrid; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive compensation

Complimentary quarterly wrinkle/tretin

Employee discount

Job summary

Peachy is seeking a Front Desk Coordinator (Studio Experience Specialist) in Austin, TX. You will be the client journey expert, greeting clients, guiding them through the visit, and driving personalized product recommendations to enhance the experience.

You will collaborate with clinical staff to deliver a best-in-class studio visit, maintain shop appearance, manage scheduling with remote teams, and uphold Peachy core values while providing exceptional hospitality.

Qualifications

• Client-facing experience in customer service, hospitality, high-end retail or wellness services.
• Ability to work a minimum of 18 hours per week with weekend availability.
• Commitment to HIPAA privacy practices and infection-control standards.

Responsibilities

• Greet clients and ensure seamless check-in/out.
• Understand client needs, recommend products/services, upsell where appropriate.
• Execute sales strategies to meet personal and team goals while delivering great client experience.
• Collaborate with Studio Manager and Clinical Providers for a best-in-class studio experience.
• Communicate with remote Customer Service to maintain client schedules.

Skills

Customer service excellence

Communication

Team collaboration

Tech savviness

Adaptability

Job description

Peachy’s mission is to clear care barriers and make wrinkle treatment more accessible than it’s ever been through Preventative Botox, Prescription Retinoids, and Daily Use Sunscreen. Our approach? Transparent pricing, unmatched quality of care, and solutions backed by science. Plain and simple.

Job Title: Front Desk Coordinator (Studio Experience Specialist)

Location: Austin, Texas - Peachy East Austin

The Front Desk Coordinator role at Peachy, known internally as a Studio Experience Specialist, works closely with our Studio Manager and Clinical Providers to ensure a positive and educational experience for every client, every time. This role is a client journey expert, passionate about wrinkle prevention and knowledgeable about Peachy products and services, driving sales through personalized recommendations and exceptional client care.

What You’ll Do:

• Greet clients and ensure a seamless check-in and check-out process
• Build strong client relationships by understanding individual needs, recommending products and services, and identifying opportunities to enhance the client experience through thoughtful upselling.
• Execute sales strategies and initiatives to achieve individual and team performance goals while delivering an exceptional client experience.
• Collaborate with team members and support Clinical Providers to deliver a best-in-class studio experience for our clients
• Provide consistent, high-quality service and hospitality to clients, answer questions about Peachy treatment options and promote Peachy after care products
• Communicate with remote Customer Service team to maintain client schedule, including new client and rescheduled client appointments
• Demonstrate Peachy company Core Values and foster an inclusive culture with both team members and clients
• Complete studio opening and closing tasks
• Maintain studio appearance, replenishing products, maintaining stock room, cleaning common areas
• Adhere to infection control standards including, but not limited to hand hygiene, use of PPE, and equipment disinfection/sterilization. Strong commitment to HIPAA privacy practices

Who You Are:

• Communicates Effectively - Delivers messages in a clear and concise manner; Attentively listens to others; Effective in a variety of settings: one-on-one, small and large groups, and among diverse position levels.
• Collaborates - Works cooperatively with others across the organization to achieve shared objectives; Partners with others to get work done.
• Tech Savvy - Readily learns and adopts new technologies.
• Situational Adaptability - Seamlessly adapts in a fast paced, quickly changing environment effectively utilizing available resources; Picks up on situational cues and adjusts in the moment; Understands that different situations may call for different approaches depending on the circumstances.
• Embodies our Core Values of Providing the Positive, Continually Raising the Bar, Earning & Keeping Trust, Being Client Obsessed, and Reveling in the Constraints.

What You Have:

• Client facing experience in a customer service, hospitality, high-end retail or wellness services role.
• Must be able to work a minimum of 18 hours per week. Weekend availability on Saturdays or Sundays is required, along with some holiday availability.
• Employees are required to complete a minimum of one weekday half shift and one weekend half shift. Any remaining hours to reach the 18-hour minimum may be fulfilled at the employee’s discretion.
• Minimum of 18 years old and eligible to work in the United States without sponsorship

Physical Requirements:

• Frequently required to kneel, bend, sit and stand for long periods of time
• Ability to lift/transport items weighing up to 30 lbs
• Operate standard office equipment and technology
• Competitive Compensation
• Complimentary quarterly wrinkle treatment + retinoid
• Employee discount for Peachy services and products

The target base pay for the Studio Experience Specialist role in [Austin, TX] is $18.00/hour USD. This rate may be modified in the future.

This position requires additional responsibilities not listed here and may change throughout employment.

Peachy is an equal opportunity employer and does not discriminate against any applicant or employee because of race, color, religion, sex, national origin, disability, genetic information, age, or military or veteran status in accordance with federal law. In addition, the Company complies with applicable state and local laws governing non discrimination in employment in every jurisdiction in which it maintains facilities. The Company also provides reasonable accommodation to qualified individuals with disabilities, pregnant individuals, and individuals with sincerely held religious beliefs, in accordance with applicable laws.

Pursuance to the Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.