Front Desk Concierge: Warm Hospitality with Purpose

Sunrise Senior Living; Burlington (MA); On-site; USD 22,000 - 27,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Retirement plans

Paid time off

Tuition reimbursement

MyFlexPay program

Discount program

Employee Assistance Program

Job summary

Sunrise Senior Living in Burlington, MA is seeking a Front Desk Concierge to create a warm, organized first impression for residents, families and visitors. You’ll welcome guests, route calls, assist with move-ins and support marketing and sales inquiries.

The role emphasizes hospitality, confidentiality, and teamwork in a fast-paced senior living community. A High School Diploma and strong communication skills are required.

Qualifications

• Strong customer service and communication skills.
• Organized with excellent time management and follow-through.
• Able to multitask in a fast-paced environment.
• Proficient in Microsoft Office and basic computer systems.
• Maintain professionalism and confidentiality.

Responsibilities

• Greet visitors, residents, and prospective families with professionalism and warmth.
• Answer and route calls promptly, taking accurate messages.
• Provide community overviews and support the Sales team with inquiries.
• Assist with move-in preparations and marketing materials.
• Maintain a welcoming front desk and Bistro area.
• Support recruitment efforts and administrative data entry.
• Manage appointments, mail distribution, and resident rosters.
• Monitor safety protocols, visitor sign-in, and emergency procedures.
• Process meal tickets and assist with basic office tasks.

Skills

Customer service

Communication

Time management

Multitasking

Professionalism

Confidentiality

Education

High School Diploma/GED

Tools

Microsoft Office

Job description

Sunrise Senior Living in Burlington, MA is seeking a Front Desk Concierge to create a warm, organized first impression for residents, families and visitors. You’ll welcome guests, route calls, assist with move-ins and support marketing and sales inquiries.

The role emphasizes hospitality, confidentiality, and teamwork in a fast-paced senior living community. A High School Diploma and strong communication skills are required.