Front Desk Concierge — Senior Living Resident Experience

erickson; Naples (FL); On-site; USD 1,929,000 - 2,755,000; Full time

Benefits offered by this job

Health coverage

Wellness benefits

PTO

Volunteer hours

401k match

Onsite medical center

Dining discount

Education assistance

Online courses

Job summary

Siena Lakes by Erickson Senior Living in Naples, FL, is seeking a Front Desk Associate to warmly welcome residents, visitors and staff, answer questions, and direct callers as the first point of contact in our community.

This role requires receptionist experience, excellent verbal skills and the ability to multi-task; we offer comprehensive benefits, PTO, 401(k) with 3% match, health plans, onsite medical centers and education support to help you grow with our expanding network.

Qualifications

• Receptionist experience required.
• Excellent verbal skills.
• Ability to multi-task.

Responsibilities

• Greet and direct our residents, visitors, and staff, handle questions and concerns efficiently
• Receive emergency calls from residents and staff and dispatch appropriate personnel; page on-call physicians as needed in an accurate and calm manner
• Monitor all emergency pull cords for Independent Living residents
• Track status of resident involved in a situation, i.e. transported to a hospital, etc.
• Manage resident’s list, alphabetically and by resident apartment
• Assist with maintaining accurate census information, hospitalizations, deaths, etc., and keeping an accurate list of residents who are away and returning
• Responsible for logging all resident packages and notifying residents of a package pick-up via notice, assuring all mail is dispatched through U.S. Mail at the end of each day, sort and distributes all inter-office mail

Skills

Receptionist experience

Verbal skills

Multi-tasking

Job description

Siena Lakes by Erickson Senior Living in Naples, FL, is seeking a Front Desk Associate to warmly welcome residents, visitors and staff, answer questions, and direct callers as the first point of contact in our community.

This role requires receptionist experience, excellent verbal skills and the ability to multi-task; we offer comprehensive benefits, PTO, 401(k) with 3% match, health plans, onsite medical centers and education support to help you grow with our expanding network.