Front Desk Concierge (Part-Time / Weekend)

Stratton Amenities; Raleigh (NC); On-site; USD 19,000 - 30,000; Part time

Job summary

Stratton Amenities is seeking a part-time, weekend-focused Concierge Ambassador to serve residents and guests in our luxury residential high-rises in Raleigh. You will greet visitors, anticipate needs, and ensure smooth accommodations with a focus on hospitality and guest satisfaction.

Ideal candidates bring upscale customer service experience, strong communication skills, and a professional, proactive approach while balancing nights, weekends and holidays.

Qualifications

• Experience in hospitality or upscale customer service.
• Two years of hospitality experience or equivalent.
• Excellent verbal and written communication skills.
• Ability to work weekends and holidays.
• Professional demeanor and polished appearance.

Responsibilities

• Greet and direct residents and visitors with a pleasant attitude.
• Exceed expectations through anticipatory service and smooth accommodations.
• Build and maintain relationships with residents, vendors and contractors.
• Log guest packages, verify delivery, and perform package audits.
• Monitor lobby cameras and patrol the property for safety.
• Walk the premises to uphold high standards.
• Perform additional duties as assigned.
• Work flexible schedules including nights, weekends and holidays.

Skills

Weekend availability

Verbal communication

Written communication

Problem solving

Ownership

Active listening

Hospitality experience

Interpersonal skills

Professional appearance

Decisive under pressure

Job description

Part-time/Weekend Concierge Ambassador Job Description

Raleigh, United States | Posted on 07/21/2026

Stratton Amenities is a full-service concierge solution providing luxury, hotel-style front desk concierge services for upscale apartments and condominium buildings. Our mission is to create the most hospitable experience for our associates, residents and clients.

We are seeking engaging, energetic, friendly, and professional individuals to provide outstanding service for our residents and guests in our luxury residential high-rises. The ideal candidate is passionate about providing exceptional hospitality and guest experiences.

Shifts Available: Must have weekend availability

Position Requirements

• Weekend and Holiday availability
• Excellent verbal and written communication skills
• Excellent problem-solving skills
• Takes pride and ownership in the position and property
• Ability to listen and react quickly to residents’ and guests’ requests in a genuine manner
• Have at least two year of hospitality experience
• Possess amazing interpersonal skills and exceptional guest service abilities
• Be organized, proactive, productive and self-motivated showing a positive attitude
• Maintain a neat and professionally well-groomed appearance
• Think clearly, quickly and efficiently and make concise decisions even under pressure

Main Responsibilities

• Greet and direct residents and visitors with a pleasant attitude
• Exceed residents' and guests' expectations by providing anticipatory service and ensuring smooth accommodations
• Cultivate and retain cohesive relationships with residents, vendors and contractors
• Accurately log guest packages, ensure timely delivery and perform package inventory audits
• Monitor lobby and surveillance cameras and patrol property to ensure resident safety and security
• Walk the premises to ensure the highest standards are being met
• Perform all other duties as assigned
• Must be able to work flexible schedules including nights, weekends and holidays

Experience Requirements:

• Experience in hospitality or upscale customer service or retail
• Must have experience delivering exceptional service

Stratton Amenities is an equal opportunity employer. We strongly believe diversity and inclusion are essential to making connections in a culture of service.