Front Desk Concierge – Luxury Senior Living

Belmont Village Aventura; Florida; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) with employer match

Paid time off

Job summary

Belmont Village Aventura is seeking a friendly Receptionist to be the welcoming face for residents, families, vendors and guests. You will provide exceptional customer service, support administrative tasks, and help create a warm, safe environment in our new community.

The ideal candidate communicates clearly in English, handles a multi-line phone system, stays organized, and collaborates with a diverse team to ensure a smooth daily operation that supports seniors thriving in our campus.

Qualifications

• High School diploma or equivalent required.
• Experience with a multi-line phone system and professional phone etiquette.
• Proven ability to use software applications to perform tasks.
• Must communicate clearly in verbal and written English.

Responsibilities

• Greet residents, visitors and staff warmly in person and by phone.
• Manage and direct incoming calls on a multi-line system efficiently and professionally.
• Address inquiries and requests promptly, reliably and confidentially with empathy and dignity.
• Log and coordinate distribution of packages as appropriate.
• Collaborate with various departments to promote effective communication.
• Monitor community access and sign-in processes; respond to emergencies per policy.
• Assist Concierge with resident transportation scheduling and event RSVPs/guest meal reservations.
• Maintain an organized workspace to promote efficiency and first impressions.
• Make hospitality and resident satisfaction priorities in every interaction.

Skills

Multi-line phone handling

Phone etiquette

Software proficiency

Clear communication (English)

Initiative

Administrative & organization

Professional & team oriented

Reliability & attendance

Education

High School diploma or equivalent

Job description

Belmont Village Aventura is seeking a friendly Receptionist to be the welcoming face for residents, families, vendors and guests. You will provide exceptional customer service, support administrative tasks, and help create a warm, safe environment in our new community.

The ideal candidate communicates clearly in English, handles a multi-line phone system, stays organized, and collaborates with a diverse team to ensure a smooth daily operation that supports seniors thriving in our campus.