Front Desk Concierge & Guest Experience

Raffles Hotels & Resorts

Boston (MA)

On-site

USD 37,195 - 42,705

Full time

14 days+

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Benefits offered by this job

Medical insurance

Dental insurance

Discounted rates

Job summary

Raffles Boston seeks a friendly Front Desk Agent to provide attentive service during check-in, stay, and checkout, maximizing occupancy and revenue. You will handle guest requests, process payments, balance cash, and coordinate with hotel teams to deliver a seamless experience.

Experience in hospitality, strong communication, and a professional appearance are expected. The role includes flexible hours including overnight shifts and benefits such as medical and travel discounts with Accor.

Qualifications

Experience in a hotel or related field preferred.
High School diploma or equivalent required.
Computer experience required.
Customer Services experience required.

Responsibilities

Monitor Queue Rooms throughout the day.
Address and resolve guest needs and escalate to the manager as necessary.
Monitor and solve open folios daily.
Check in and check out guests according to Raffles standards.
Assist with inquiries via phone call, email or text message.
Manage transactions and collect payments from guests, process refunds and petty cash, produce receipts.
Responsible for maintaining and balancing of bank float each shift.
Process currency exchange as requested.
Direct and walk guests to their destination in the hotel.
Work with HOTSOS for guest requests.
Work with Alice to review guest itinerary.
Operate radios efficiently and professionally in communicating with hotel staff.
Always be attentive, friendly, helpful, and courteous to all guests, managers, and other employees.