Front Desk Concierge (Floater)

Stratton Amenities; Dallas, Northern (TX, KY); On-site; USD 32,000 - 42,000; Full time

Job summary

Stratton Amenities, a luxury residential concierge provider in Dallas, is seeking engaging, energetic and professional individuals to deliver outstanding service to residents and guests. The Floater role offers a dynamic environment where hospitality excellence and proactive problem-solving shine.

You will greet visitors, coordinate amenities and move-in support, log packages, monitor security, and ensure a safe, seamless experience while maintaining confidentiality.

Qualifications

• Excellent verbal and written communication skills.
• Problem-solving abilities with a proactive approach.
• Strong interpersonal and guest-service capabilities.
• Organized, proactive and self-motivated with a neat appearance.
• At least two years of hospitality experience.
• Ability to listen and respond quickly to requests.

Responsibilities

• Greet and direct residents and visitors with a pleasant attitude.
• Coordinate amenities and move-in support; assist with package logs and deliveries.
• Log guest packages, conduct inventory audits, and monitor security cameras.
• Assist with scheduling of amenities and local services as needed.
• Maintain confidentiality and adapt to flexible schedules including nights, weekends, and holidays.

Skills

Excellent communication skills

Problem-solving skills

Interpersonal skills

Organizational skills

Self-motivated

Hospitality experience

Job description

Dallas, United States | Posted on 08/19/2026

Stratton Amenities is a full-service concierge solution providing luxury, hotel-style front desk concierge services for upscale apartments and condominium buildings. Our mission is to create the most hospitable experience for our associates, residents and clients.

We are seeking engaging, energetic, friendly, and professional individuals to provide outstanding service for our residents and guests in our luxury residential high-rise. The ideal candidate is passionate about providing exceptional hospitality and guest experiences.

We offer a fun work environment, competitive pay and exciting rewards based on performance and accomplishments.

Shifts: Floater

Position Requirements

• Excellent verbal and written communication skills
• Excellent problem-solving skills
• Takes pride and ownership in the position and property
• Ability to listen and react quickly to residents’ and guests’ requests in a genuine manner
• Have at least two year of hospitality experience
• Possess amazing interpersonal skills and exceptional guest service abilities
• Be organized, proactive, productive and self-motivated showing a positive attitude
• Maintain a neat and professionally well-groomed appearance
• Think clearly, quickly and efficiently and make concise decisions even under pressure

Main Responsibilities

• Greet and direct residents and visitors with a pleasant attitude
• Exceed residents' and guests' expectations by providing anticipatory service and ensuring smooth accommodations
• Cultivate and retain cohesive relationships with residents, vendors and contractors
• Accurately log guest packages, ensure timely delivery and perform package inventory audits
• Monitor lobby and surveillance cameras and patrol property to ensure resident safety and security
• Assist in the scheduling and completion of all amenities’ requests including local transportation, residents’ move-ins, dinner reservations, pet walking, dry-cleaning pick-ups and drop-offs, event planning, grocery and package delivery, housekeeping, etc.
• Ability to maintain confidentiality
• Must be able to work flexible schedules including nights, weekends and holidays

Experience Requirements:

• Experience in hospitality or upscale customer service or retail
• Must have experience delivering exceptional service

Stratton Amenities is an equal opportunity employer. We strongly believe diversity and inclusion are essential to making connections in a culture of service.