Front Desk Concierge

Hope Therapeutics; West Palm Beach (FL); On-site; USD 38,000 - 48,000; Full time

Job summary

HOPE Therapeutics in West Palm Beach seeks a Front Desk Concierge to greet patients, manage calls, and coordinate appointments across TMS, IV ketamine, psychiatry, and therapy. This fast-paced healthcare setting requires warmth, discretion, and clinical fluency.

You will protect patient privacy under HIPAA, support front-office tasks, and help ensure smooth patient flow as the clinic grows with a polished, patient-centered approach.

Qualifications

• 2+ years front desk or patient-facing experience in a medical/clinical/psychiatric setting.
• Excellent phone and in-person communication with professionalism.
• Discretion and sound judgment handling confidential patient information.
• Adaptable to a fast-paced startup environment.

Responsibilities

• Greet patients warmly and professionally in a clinical setting.
• Manage a high volume of patient calls with a warm, reassuring tone.
• Schedule, confirm, and coordinate appointments across providers (TMS, IV ketamine, psychiatry, therapy).
• Check patients in and out efficiently while maintaining privacy and HIPAA compliance.
• Deliver white-glove service and coordinate with staff to ensure smooth patient flow.
• Support front-office operations and light administrative tasks as needed.
• Adapt to new systems and processes as the clinic grows.

Skills

Front desk experience

Healthcare setting

Exceptional communication

Tools

EHR/scheduling software

Job description

HOPE Therapeutics is a fast-growing interventional psychiatry company delivering cutting-edge psychiatric treatment, including TMS and IV ketamine therapy, alongside psychiatry and therapy services. Our West Palm Beach clinic is the flagship location for our Florida market, and we are building a best-in-class patient experience from the moment someone walks through our doors.

About the Role

The Front Desk Concierge is the first face and voice our patients encounter — on the phone, in the waiting room, and throughout their visit. This is not a spa or wellness-industry front desk role: our patients are seeking serious psychiatric care, often during a vulnerable moment, and this person must pair genuine warmth with the composure, discretion, and clinical fluency of a true healthcare setting. The ideal candidate is polished, dynamic, and comfortable moving fast in a startup environment, with a natural feel for the West Palm Beach community.

Responsibilities

• Greet every patient warmly and professionally, creating a calm, welcoming first impression in a clinical psychiatric setting.
• Manage a high volume of patient phone calls with a warm, professional, and reassuring tone appropriate for individuals who are often reaching out during a difficult time.
• Schedule, confirm, and coordinate patient appointments across multiple providers and service lines (TMS, IV ketamine, psychiatry, therapy).
• Check patients in and out efficiently, minimizing wait time and keeping the front office running smoothly.
• Safeguard patient privacy and confidentiality at all times, in full compliance with HIPAA and clinic protocols.
• Handle sensitive patient information, forms, and intake documentation with accuracy and discretion.
• Deliver white-glove service to patients and visitors, anticipating needs and resolving concerns with poise.
• Coordinate closely with clinical and administrative staff to ensure seamless patient flow and communication.
• Support front-office operations, including mail, supplies, insurance verification support, and light administrative tasks as needed.
• Adapt quickly to new systems, processes, and priorities as the clinic and company continue to grow.

Qualifications

• 2+ years of front desk, patient coordinator, or client-facing experience in a medical, clinical, psychiatric, or healthcare setting (required).

Required Skills

• Exceptional phone and in-person communication skills, with genuine warmth balanced by professionalism.
• Demonstrated discretion and sound judgment handling confidential patient information.
• A polished, professional presence and a service mindset akin to luxury hospitality or concierge-level care.
• Comfort operating in a fast-paced, evolving startup environment, with the flexibility to adapt as processes are built and refined.
• Strong organizational skills and comfort with EHR/scheduling software (training provided).
• Familiarity with, and a genuine connection to, the West Palm Beach community — someone plugged into the local social and professional landscape is a strong plus.
• A calm, steady demeanor when supporting patients who may be anxious, in crisis, or emotionally vulnerable.

Preferred Skills

• An RN, LPN, or medical assistant with years of hands-on experience working alongside providers, now looking for a desk-based role off the floor and off any on-call rotation.
• An experienced front desk coordinator or patient services professional from another medical, psychiatric, or high-acuity practice.
• A hospitality, concierge, or luxury-service professional with a genuine interest in healthcare and the discretion and polish to match.

What Sets You Apart

• Prior experience in a psychiatric, behavioral health, or high-acuity medical practice.
• A natural connector who is known and trusted within the West Palm Beach community.
• A track record of longevity and reliability in a client-facing role.

Pay range and compensation package

Title, scope, and compensation will be determined based on the candidate's experience.

HOPE Therapeutics is an Equal Opportunity Employer.