Front Desk Concierge

Stratton Amenities; Town of Charleston (NY); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid sick leave

Paid time off

Job summary

Stratton Amenities is a full-service concierge solution delivering luxury front desk services for upscale living spaces. We seek energetic professionals who excel at hospitality and guest experiences, with open full-time schedules and a strong focus on service quality.

Join a dynamic team in Charleston, NY, offering competitive pay and rewards based on performance. Candidates should have at least two years of hospitality experience and be committed to discretion, courtesy, and guest satisfaction.

Qualifications

• Two years of hospitality experience or upscale customer service.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to listen and respond promptly to residents and guests.

Responsibilities

• Greet and direct residents and visitors with a pleasant attitude.
• Provide anticipatory service and smooth accommodations for residents and guests.
• Cultivate relationships with residents, vendors and contractors.
• Log guest packages, manage deliveries, and perform package audits.
• Monitor lobby and cameras to support resident safety and security.
• Coordinate amenities requests, transportation, move-ins, reservations, and errands.

Skills

Verbal communication

Written communication

Problem solving

Guest service

Interpersonal skills

Organization

Professional appearance

Decisiveness under pressure

Job description

Charleston, United States | Posted on 07/14/2026

Stratton Amenities is a full-service concierge solution providing luxury, hotel-style front desk concierge services for upscale apartments and condominium buildings. Our mission is to create the most hospitable experience for our associates, residents and clients.

We are seeking engaging, energetic, friendly, and professional individuals to provide outstanding service for our residents and guests in our luxury residential high-rise. The ideal candidate is passionate about providing exceptional hospitality and guest experiences.

We offer a fun work environment, competitive pay and exciting rewards based on performance and accomplishments.

Shifts: Open availability Full-Time

Position Requirements

• Excellent verbal and written communication skills
• Excellent problem-solving skills
• Takes pride and ownership in the position and property
• Ability to listen and react quickly to residents’ and guests’ requests in a genuine manner
• Have at least two year of hospitality experience
• Possess amazing interpersonal skills and exceptional guest service abilities
• Be organized, proactive, productive and self-motivated showing a positive attitude
• Maintain a neat and professionally well-groomed appearance
• Think clearly, quickly and efficiently and make concise decisions even under pressure

Main Responsibilities

• Greet and direct residents and visitors with a pleasant attitude
• Exceed residents' and guests' expectations by providing anticipatory service and ensuring smooth accommodations
• Cultivate and retain cohesive relationships with residents, vendors and contractors
• Accurately log guest packages, ensure timely delivery and perform package inventory audits
• Monitor lobby and surveillance cameras and patrol property to ensure resident safety and security
• Assist in the scheduling and completion of all amenities’ requests including local transportation, residents’ move-ins, dinner reservations, pet walking, dry-cleaning pick-ups and drop-offs, event planning, grocery and package delivery, housekeeping, etc.
• Ability to maintain confidentiality
• Must be able to work flexible schedules including nights, weekends and holidays

Experience Requirements:

• Experience in hospitality or upscale customer service or retail
• Must have experience delivering exceptional service

Benefits include health, dental, and vision insurance, paid sick leave, and paid time off.

Stratton Amenities is an equal opportunity employer. We strongly believe diversity and inclusion are essential to making connections in a culture of service.