Front Desk Concierge

Stratton Amenities; Orlando (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Stratton Amenities is seeking engaging, energetic hospitality professionals to deliver luxury concierge services to residents and guests at a premium high-rise in Orlando. The role combines front-desk hospitality with guest-relations, logistics and safety duties.

Ideal candidates bring at least two years in hospitality, superb communication and problem-solving skills, and a neat, professional appearance. Shifts include nights, weekends and holidays, with opportunities for performance-based

Qualifications

• Excellent verbal and written communication skills.
• At least two years of hospitality experience.
• Excellent problem-solving and interpersonal skills.
• Organized, proactive, productive and self-motivated with a professional appearance.
• Ability to work flexible schedules including nights, weekends and holidays.

Responsibilities

• Greet and direct residents and visitors with a pleasant attitude.
• Exceed residents' and guests' expectations by providing anticipatory service and ensuring smooth accommodations.
• Cultivate and retain cohesive relationships with residents, vendors and contractors.
• Accurately log guest packages, ensure timely delivery and perform package inventory audits.
• Monitor lobby and surveillance cameras and patrol property to ensure resident safety and security.
• Assist in scheduling and completing amenities' requests including transportation, move-ins, dinner reservations, pet walking, dry-cleaning pick-ups and deliveries, event planning, grocery and package delivery, housekeeping, etc.
• Maintaining confidentiality.
• Must be able to work flexible schedules including nights, weekends and holidays.

Skills

Communication

Problem-solving

Interpersonal skills

Hospitality experience

Self-motivation

Professional appearance

Multi-tasking

Decision making

Job description

Orlando, United States

Stratton Amenities is a full-service concierge solution providing luxury, hotel-style front desk concierge services for upscale apartments and condominium buildings. Our mission is to create the most hospitable experience for our associates, residents and clients.

We are seeking engaging, energetic, friendly, and professional individuals to provide outstanding service for our residents and guests in our luxury residential high-rise. The ideal candidate is passionate about providing exceptional hospitality and guest experiences.

We offer a fun work environment, competitive pay and exciting rewards based on performance and accomplishments.

Shifts: Part-Time/Full-Time

Position Requirements

• Excellent verbal and written communication skills
  


• Excellent problem-solving skills
  


• Takes pride and ownership in the position and property
  


• Ability to listen and react quickly to residents' and guests' requests in a genuine manner
  


• Have at least two years of hospitality experience
  


• Possess amazing interpersonal skills and exceptional guest service abilities
  


• Be organized, proactive, productive and self-motivated showing a positive attitude
  


• Maintain a neat and professionally well-groomed appearance
  


• Think clearly, quickly and efficiently and make concise decisions even under pressure
  

Main Responsibilities

• Greet and direct residents and visitors with a pleasant attitude
  


• Exceed residents' and guests' expectations by providing anticipatory service and ensuring smooth accommodations
  


• Cultivate and retain cohesive relationships with residents, vendors and contractors
  


• Accurately log guest packages, ensure timely delivery and perform package inventory audits
  


• Monitor lobby and surveillance cameras and patrol property to ensure resident safety and security
  


• Assist in the scheduling and completion of all amenities' requests including local transportation, residents' move-ins, dinner reservations, pet walking, dry-cleaning pick-ups and drop-offs, event planning, grocery and package delivery, housekeeping, etc.
  


• Ability to maintain confidentiality
  


• Must be able to work flexible schedules including nights, weekends and holidays
  

Experience Requirements

• Experience in hospitality or upscale customer service or retail
  


• Must have experience delivering exceptional service
  

Stratton Amenities is an equal opportunity employer. We strongly believe diversity and inclusion are essential to making connections in a culture of service.