Front Desk Concierge

The Grove at Canopy; Tallahassee (FL); On-site; USD 10,000 - 60,000; Part time

Job summary

An established industry player is seeking a dedicated part-time receptionist to join their team. This role is essential in creating a welcoming environment for guests and residents, managing communication effectively, and ensuring that all inquiries are handled promptly. The ideal candidate will possess strong customer service skills and be organized, as they will be responsible for greeting visitors, managing calls, and maintaining important records. If you thrive in a dynamic environment and enjoy helping others, this position offers a fantastic opportunity to make a difference in the community while working flexible hours, including weekends and holidays.

Qualifications

• Strong customer service skills with ability to manage calls and inquiries.
• Organizational skills to maintain desk and entry area efficiently.

Responsibilities

• Greet guests and residents, manage calls, and provide information.
• Maintain organized records and assist with appointments for residents.

Skills

Customer Service

Communication Skills

Organizational Skills

Time Management

Education

High School Diploma or Equivalent

Job description

POSITION SUMMARY

Responsible for greeting guests, residents and employees, managing both external and internal calls, taking and communicating messages and providing information of a general nature.

SHIFTS: Part Time ~Holidays and weekend availability needed,4p-8pm afternoon shift

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following duties are normal for this position. This list is not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.

• Carries out telephone answering and reception duties as required.
• Takes complete messages with pertinent information and communicates messages to the intended recipient.
• Greets residents and visitors. Answers inquiries and gives directions.
• Collates brochures for the marketing department.
• Prepares meal tickets for team members and family members, tallies meal count sheets for the Dining staff.
• Updates the Resident Phone List and Email List, as well as Guest and Sign-In Logs as necessary.
• Manages appointments for residents and family members such as but not limited to hair dresser, transportation, etc.
• Maintains and keeps desk and entry area neat and organized.
• Organizes, distributes mail to residents, Executive Director and Department Heads.
• Maintains adherence to all company personnel policies and established operating policies and procedures.
• Other duties as assigned.