Front Desk Concierge

Strattonamenities; Lewisville (TX); On-site; USD 21,000 - 30,000; Full time

Job summary

Stratton Amenities is seeking a Front Desk Agent / Concierge to welcome residents and guests at luxury residential properties in Lewisville, TX. The role emphasizes polished front desk presence, exceptional service, and efficient handling of packages and inquiries.

As a key representative of the property, you will maintain lobby standards, coordinate with vendors and on-site management, and support a seamless resident experience through reliable, professional hospitality service.

Qualifications

• At least two years of experience in hospitality, concierge services, or front desk operations.
• Excellent verbal and written communication skills.
• Professional appearance and strong service mindset.
• Ability to work independently and as part of a team in a fast-paced environment.

Responsibilities

• Greet residents, guests, and visitors in a professional, courteous manner.
• Maintain front desk operations and a polished lobby environment.
• Provide high-quality customer service and promptly respond to inquiries.
• Log, track, and distribute resident packages and deliveries.
• Monitor lobby activity and security systems.
• Conduct regular property walks to ensure cleanliness and presentation.
• Coordinate with vendors, contractors, and on-site management.
• Complete daily logs and reports and other administrative tasks.
• Perform additional duties as assigned by management.

Skills

Hospitality experience

Customer service

Front desk operations

Communication skills

Job description

Lewisville, United States

Stratton Amenities is a hospitality services companyproviding luxury, hotel-style front desk and concierge services for upscaleapartment and condominium communities. We are currently seeking a professionaland service-driven Front Desk Agent / Concierge to support our luxuryresidential properties.

This role is ideal for individuals with a strong hospitalitybackground who take pride in delivering exceptional customer service,maintaining a polished front desk presence, and creating a welcomingenvironment for residents and guests. The Front Desk Agent / Concierge is a keyrepresentative of the property and plays an essential role in the overallresident experience.

Schedule Requirements

• Flexibilityto work weekdays, evenings, weekends, and holidays as required by theproperty
  
• Shiftavailability may vary based on operational needs
  

Key Responsibilities

• Greetresidents, guests, and visitors in a professional, courteous, andwelcoming manner
  
• Maintainfront desk operations and ensure a consistently polished lobby environment
  
• Providehigh-quality customer service and respond promptly to resident inquiriesand requests
  
• Accuratelylog, track, and distribute resident packages and deliveries
  
• Monitorlobby activity and surveillance systems to support safety and security
  
• Conductregular property walks to ensure cleanliness, organization, andpresentation standards are met
  
• Coordinateprofessionally with vendors, contractors, and on-site management
  
• Completedaily logs, reports, and other assigned administrative tasks
  
• Performadditional duties as assigned by property management or Strattonleadership
  

Qualifications and Skills

• Minimumof two years of experience in hospitality, concierge services, front deskoperations, customer service, or luxury retail
  
• Strongverbal and written communication skills
  
• Excellentinterpersonal skills with a strong service mindset
  
• Abilityto remain composed and make sound decisions in a fast-paced environment
  
• Organized,reliable, and detail-oriented
  
• Professionalappearance and grooming standards required
  
• Abilityto work independently while contributing positively to a team environment
  

Preferred Experience

• Experiencein luxury residential, high-rise, hotel, or upscale service environments
  
• Provenability to deliver consistent, elevated guest and resident experiences
  

Why Join Stratton Amenities

• Workin luxury residential communities throughout Atlanta
  
• Professional,hospitality-focused work environment
  
• Supportiveleadership and clear service standards
  
• Opportunityfor growth within a service-oriented organization
  

Stratton Amenities is an equal opportunity employer. Wevalue diversity and inclusion and are committed to maintaining a respectful,professional, and service-driven workplace.