Front Desk Concierge

Stratton Amenities; Fort Worth (TX); On-site; USD 2,066,000 - 3,031,000; Full time

Job summary

Stratton Amenities is seeking a Front Desk Associate to manage front desk operations for a luxury residential community in Fort Worth, TX. The role requires delivering a polished, hospitality-driven experience while handling building access, guest interactions, and resident notifications.

The ideal candidate brings front desk or hospitality/customer service experience, strong communication, and professional appearance.

Qualifications

• Prior front desk, concierge, hospitality, or customer service experience preferred.
• Strong communication and interpersonal skills are essential.
• Professional appearance and demeanor expected.
• Reliable, punctual, and detail-oriented with a polished, hospitality-driven approach.

Responsibilities

• Greet residents and guests promptly with a professional and welcoming demeanor
• Manage building access, visitor logs, and resident notifications
• Answer and direct incoming calls in a clear and courteous manner
• Accept and log packages, deliveries, and service requests accurately
• Maintain a clean, organized front desk area
• Monitor lobby activity and report any concerns or incidents appropriately
• Follow property-specific procedures and Stratton service standards at all times
• Coordinate with property management and on-site staff as needed

Skills

Front desk experience

Communication skills

Interpersonal skills

Professional appearance

Punctuality and reliability

Job description

Fort Worth, United States | Posted on 08/05/2026

Stratton Amenities provides front desk concierge and hospitality staffing for luxury residential communities. Our teams are trained to deliver consistent, professional service and maintain a strong lobby presence at all times.

Position Summary

The Front Desk Associate is responsible for managing the front desk operations of a residential community while delivering a polished, hospitality-driven experience. This role requires strong communication, attention to detail, and the ability to maintain professionalism in a fast-paced environment.

Key Responsibilities

Greet residents and guests promptly with a professional and welcoming demeanor

Manage building access, visitor logs, and resident notifications

Answer and direct incoming calls in a clear and courteous manner

Accept and log packages, deliveries, and service requests accurately

Maintain a clean, organized, and controlled front desk area

Monitor lobby activity and report any concerns or incidents appropriately

Follow property-specific procedures and Stratton service standards at all times

Coordinate with property management and on-site staff as needed

Qualifications

Prior front desk, concierge, hospitality, or customer service experience preferred

Strong communication and interpersonal skills

Professional appearance and demeanor

Reliable, punctual, and detail-oriented

Comfortable using computers, phones, and basic systems

Ability to remain composed and attentive throughout the shift

Schedule

Flexible scheduling based on property needs

Day, evening, and overnight shifts available

Full-time and part-time positions offered

Compensation

Competitive hourly pay based on experience and schedule

Opportunities for growth into lead or full-time site roles

Indoor, customer-facing role within a residential community

Requires standing, walking, and maintaining an active lobby presence

Equal Opportunity Employer

Stratton Amenities is an equal opportunity employer.