Front Desk/Concierge

Frenchies, LLC; Charlotte, Northern (NC, KY); Hybrid; USD 17,000 - 22,000; Full time

Benefits offered by this job

Performance bonus

Competitive salary

Employee discounts

Flexible schedule

Paid training

Product discounts

Monthly bonus

Referral bonuses

Continuing education

Free monthly service

Job summary

Frenchies Modern Nail Care in Charlotte, NC is seeking a friendly receptionist/concierge to warmly greet guests, manage check-ins, and handle phone inquiries in a vibrant salon.

You’ll contribute to a clean, chemical-free space, learn the Frenchies Way, and enjoy benefits like performance bonuses, staff training, and generous discounts. If you value teamwork and excellent service, join us today.

Qualifications

• Minimum of 2 years in customer service.
• Experience as receptionist or concierge preferred.
• Excellent communication and a professional demeanor.
• Strong multitasking and proactive work ethic.
• Friendly, team-oriented attitude.

Responsibilities

• Warmly greet guests and assist with check-in/out.
• Handle appointment scheduling and phone inquiries.
• Maintain salon cleanliness and high standards.
• Educate guests on the Frenchies process and services.
• Inform guests about the Polish Pass program enrollment.
• Provide attentive service throughout visits.

Skills

Customer service

Communication

Multitasking

Professional demeanour

Team oriented

Education

High school diploma or equivalent

Job description

Benefits

• Bonus based on performance
• Competitive salary
• Employee discounts
• Flexible schedule

Frenchies Modern Nail Care is an AWARD-WINNING SALON!! CHARLOTTE MAGAZINE BEST MANI/PEDI WINNER 2025, 2024, 2023 and 2022! CHARLOTTE OBSERVER BEST NAIL SALON 2024, 2023 and 2022!

Are you ready to be the heart of a vibrant salon where your smile and efficiency set the tone for an exceptional customer experience?

At Frenchies, we're looking for someone who doesn't just handle tasks but elevates our guest's day with their positivity and proactive service. Join us in a dynamic, stylish environment free from harsh chemicals and full of opportunities.

We Offer

• Monthly bonus based on performance
• Commissions on Polish Pass Memberships Sold
• Employee and customer referral bonus
• Paid training on customer service and nail care education
• Employees receive 30% off products a free monthly service
• Continuing education: Being part of the Frenchies system has its perks. Frenchies continuously provides deeper education so that you can continue growing personally and professionally!

Company Culture

• At Frenchies, we cherish a fun, supportive, and health-focused environment.
• Our culture emphasizes a work/life balance through regular team-building events and a commitment to a healthy, clean setting that’s free from harsh chemicals.
• This nurturing atmosphere supports your well-being and inspires everyone to thrive professionally and personally in a modern and stylish space.

Our Schedule

• Mondays: Noon - 7pm
• Tuesdays: 10am to 7pm
• Wednesdays: 10am to 7pm
• Thursdays: 9am to 8pm
• Fridays: 9am to 8pm
• Saturday: 10am to 6pm
• Sunday: 10am to 6pm

Responsibilities

• Warmly greet guests and assist them with checking in and out
• Efficiently handle appointment scheduling and phone inquiries
• Uphold salon cleanliness and maintain our high standards
• Educate guests on the Frenchies Way and ensure a seamless experience
• Inform guests about the benefits of the Frenchies Polish Pass program, encouraging enrollment
• Provide attentive service throughout guests' visits to enhance comfort

Qualifications

• Minimum of 2 years in customer service
• Preferred experience in a receptionist or concierge role
• Exceptional communication skills and a professional demeanor
• Excellent multitasking abilities and a proactive work ethic
• A friendly, team-oriented attitude

About Frenchies Modern Nail Care

Frenchies is not your typical nail salon. Frenchies is a clean, modern, and engaging nail salon providing exceptional services for guests. When you visit Frenchies you’ll find friendly professionals, a fun vibe, and a super clean inviting space that gives you all the good feels.

Core Values

• Healthy: Provide a Healthy environment that contributes to the well-being and self-improvement of all.
• Smart: Commit to smart business practices that embrace growth, change, and evolution.
• Accountable: Deliver our very best in all we do and hold ourselves accountable for results.
• Fun: Promote a positive, ego free, and fun culture where teamwork and transparency thrive.

At Frenchies, you'll love your work, and we'll love you right back.