Front Desk & Community Services Support Clerk

State of Missouri; Saint Charles (MO); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Defined pension plan

Generous leave and holiday time

Health insurance eligibility

Job summary

The State of Missouri is seeking a receptionist/information clerk for a Missouri Job Center. You will determine the purpose of inquiries, provide general information, prepare forms, and direct individuals to the appropriate staff.

You will manage visitor flow, conduct health screenings, and schedule appointments. You will screen customers, assist with employer outreach, and support staff with routine office tasks such as faxing, copying and scanning documents.

Qualifications

• Experience in greeting and assisting visitors and directing to appropriate staff.
• Ability to provide general information, collect forms, schedule appointments, and maintain orderly customer flow.
• Strong communication and interpersonal skills with a professional demeanor.

Responsibilities

• Serves as a receptionist/information clerk within a Missouri Job Center; determines purpose of contact, provides general information and assists in preparation of forms; directs individuals to proper destination; receives and distributes messages; and schedules and/or arranges appointments
• Manages customer traffic flow, proactively coordinates with state and partner staff within the Job Center, checks identification of individuals entering the Job Center and conducts verbal health screenings
• Pre-screens Job Center customers to ensure questions asked are answered and customers are directed to the correct staff member for appropriate services
• Assist with employer outreach calls and post job orders as needed
• Conducts regular rounds throughout the Job Center; assists with various Job Center staff and customer inquiries/needs
• Assists customers with faxing, copying and scanning paperwork as needed
• Maintains order and proper behavior of individuals and groups on Job Center property
• Assists in the Resource Room, as needed
• Performs other related work as assigned
• Demonstrates regular and reliable attendance
• Beneficial education and/or work-related experience includes technical or professional experience in business, personnel or public administration or closely related area, including military service

Skills

Customer service

Communication

Multitasking

Education

Business/Public Administration experience or related

Tools

Office software

Job description

The State of Missouri is seeking a receptionist/information clerk for a Missouri Job Center. You will determine the purpose of inquiries, provide general information, prepare forms, and direct individuals to the appropriate staff.

You will manage visitor flow, conduct health screenings, and schedule appointments. You will screen customers, assist with employer outreach, and support staff with routine office tasks such as faxing, copying and scanning documents.