Front Desk/Client Service Coordinator - Guilford, CT

Advisor Talent Solutions; Guilford (CT); On-site; USD 40,000 - 56,000; Full time

Job summary

Advisor Talent Solutions is seeking a Front Desk / Client Service Coordinator for its Guilford, CT location. You will be the first point of contact for clients and visitors, ensuring calls are answered live, and that scheduling and communication run smoothly across the firm.

The role involves greeting guests, managing the main office inbox, coordinating appointments, and supporting advisors with scheduling and outreach.

Qualifications

• Strong phone presence and professional demeanor.
• Prior customer service/front desk/receptionist experience in a professional setting.
• Excellent organization, attention to detail, and follow-through.
• Ability to juggle phones, email, and in-person visitor needs.

Responsibilities

• Serve as the first point of contact for all incoming calls to the firm.
• Answer, screen, and route calls to Guilford and Denver teams, minimizing voicemail.
• Greet clients and visitors with a professional, welcoming in-office experience.
• Monitor and manage the main office email inbox and triage messages.
• Handle scheduling requests via phone and email; schedule appointments.
• Schedule client meetings for advisors using Outlook and the CRM (Redtail).
• Call clients to confirm upcoming appointments 1–2 days prior.
• Open and close the office each day and keep the front desk organized.
• Provide general administrative and client-service support to the Guilford team.

Skills

Phone presence

Customer service

Organization

Microsoft 365 / Outlook

CRM experience

Verbal & written communication

Team-oriented

Tools

Microsoft 365 / Outlook

CRM (Redtail or similar)

VoIP systems (Teams calling)

Job description

Overview

Our client, a growing professional services firm with offices in Connecticut and Colorado, is seeking a Front Desk / Client Service Coordinator for their Guilford, CT location. This person will be the first point of contact for clients and visitors, ensuring that calls are answered live, clients feel welcomed, and scheduling and communication run smoothly across the firm.

Front Desk / Client Service Coordinator

Location: Guilford, CT

Employment type: Full-time, on-site

Overview

Our client, a growing professional services firm with offices in Connecticut and Colorado, is seeking a Front Desk / Client Service Coordinator for their Guilford, CT location. This person will be the first point of contact for clients and visitors, ensuring that calls are answered live, clients feel welcomed, and scheduling and communication run smoothly across the firm.

Key Responsibilities

• Serve as the first point of contact for all incoming calls to the firm


• Answer, screen, and route incoming calls to the appropriate team members in Guilford and Denver, minimizing calls that go to voicemail


• Greet clients and visitors in the Guilford office and provide a professional, welcoming in-office experience (including basic hospitality)


• Monitor and manage the main office email inbox, triaging and routing messages to the right person


• Handle basic client service requests via phone and email, such as scheduling, canceling, and rescheduling appointments


• Schedule client meetings for advisors using Outlook and the firm’s CRM (Redtail)


• Call clients to confirm upcoming appointments, typically 1–2 days in advance


• Make outbound calls to help schedule client reviews and follow-ups as directed by advisors


• Screen calls for advisors to determine what can be handled at the front desk versus when an advisor truly needs to be involved


• Use the CRM to log interactions and help support appropriate outreach based on client service tiers (e.g., Platinum, Gold, Silver, Bronze)


• Open and close the office each day and keep the front desk area organized and presentable


• Provide general administrative and client-service support to the Guilford team as needed

What a Typical Day Looks Like

• Opening the office around 8:30 a.m. and making sure phones, email, and the front desk are ready for the day


• Answering and routing incoming calls so clients reach a live person whenever possible


• Greeting visitors as they arrive, helping them get settled, and making sure they connect with the right advisor or meeting


• Monitoring the main office email inbox, handling straightforward requests, and forwarding more complex items to the appropriate team members


• Spending time in Outlook and the CRM to schedule and confirm client appointments and support advisors with one-off scheduling needs


• Making outbound calls to confirm upcoming meetings and, as needed, to help schedule reviews


• Closing out the day by ensuring messages are addressed or handed off and that the next day’s schedule is in good order

Required Skills And Experience

• Strong phone presence: clear, confident, warm, and professional


• Prior customer service, front desk, receptionist, or client-facing experience in a professional environment


• Good organization, attention to detail, and follow-through


• Ability to prioritize when phones, email, and in-person visitors all need attention


• Proficiency with Microsoft 365, especially Outlook for email and calendar management


• Comfort using technology and learning new systems


• Professional verbal and written communication skills


• Team-oriented mindset and ability to work in a small, collaborative office

Preferred Experience

• Experience with VoIP phone systems, ideally Microsoft Teams calling


• Experience using a CRM, especially Redtail or a similar system


• Prior experience in a financial advisory, wealth management, or other professional services environment

Why This Role May Appeal To You

This position offers steady weekday hours, clear responsibilities, and the opportunity to be at the center of a professional office where your reliability and demeanor directly shape the client experience. It is a strong fit for candidates who enjoy being the hub of communication, take pride in providing excellent service, and want to be part of a growing firm with a close-knit team.