Front Desk & Client Experience AssistantTM

VDX Detailing; Royal Oak, Northern (MI, KY); Hybrid; USD 26,000 - 30,000; Full time

Benefits offered by this job

Competitive Pay

Monthly Recognition Bonuses

The VDX Excellence Bonus

Annual Excellence Awards

Paid Time Off

Professional Training Opportunities

Job summary

VDX Detailing in Royal Oak, MI is seeking a Front Desk & Client Experience Assistant to be the welcoming face of the luxury studio. You will manage scheduling, answer inquiries, and support daily office operations to uphold our premium standards.

This junior role offers hands-on customer care, the chance to learn detailing services, and advancement opportunities based on performance. A valid driver’s license and reliable vehicle are required.

Qualifications

• Must have a valid driver’s license.
• Must have a reliable and insured vehicle.
• Must pass a background check.
• Must pass a drug test.
• Provide administrative support to ensure the efficient daily operation of the office and front desk.
• Answer incoming phone calls, respond to inquiries, and schedule client appointments.

Responsibilities

• Welcome clients and create an exceptional first impression.
• Answer incoming phone calls, emails, and customer inquiries professionally.
• Schedule appointments and manage daily calendars.
• Assist with customer check-in and check-out.
• Process invoices, payments, and customer information.
• Maintain organized digital and paper filing systems.
• Perform data entry with a high level of accuracy.
• Scan, copy, file, and prepare documents.
• Maintain office supplies and inventory.
• Coordinate incoming and outgoing mail and packages.
• Support the detailing team with administrative tasks.
• Maintain a clean, organized, luxury front office environment.
• Protect confidential customer and company information.

Skills

Initiative

Multitasking

Phone manners

Microsoft Office

Administrative Experience

Organization

Time management

Microsoft Word

PowerPoint

Excel

Calendar Management

Professional Communication

Confidentiality

Google Workspace

Customer Service

Reception & Front Desk

Tools

Microsoft Office Suite

Google Workspace

Job description

VDX DETAILING, LLC This company has been verified by this domain - vdxdetailing.com/

Royal Oak,United States

Job Title

Front Desk & Client Experience Assistant™

Experience

Junior

1

19 - 22 $USD Hourly

Office time

Monday–Friday: 9:00 AM–6:00 PM | Saturday: 10:00 AM–4:00 PM | Sunday: Closed

VDX Detailing™ is Metro Detroit’s luxury vehicle appearance and protection studio, specializing in premium detailing, paint correction, ceramic coatings, paint protection film, window tint, interior restoration, and concierge vehicle care.

We don’t simply clean vehicles—we protect investments, preserve craftsmanship, and deliver an elevated ownership experience. Our reputation is built on professionalism, integrity, continuous learning, and an unwavering commitment to excellence.

If you take pride in your craft, value exceptional customer experiences, and strive to become one of the best in the industry, we’d love to meet you.

Advancement opportunities based on performance

Skills

• Initiative
• Multitasking
• phone manners
• Microsoft Office
• Administrative Experience
• Adminstrative Skills
• Computer Savvy and Technologically Oriented
• Must have excellent written and oral communication
• Organization
• Time management
• Microsoft Word, PowerPoint, and Excel
• Calendar Management
• Professional Communication
• Confidentiality
• Google Workspace
• Customer Service & Upselling
• Appointment Scheduling
• Reception & Front Desk

So If You Are Someone Who Has Detailing Experience

We are looking for an organized, professional, and customer-focused Front Desk Assistant™ to become the welcoming face of VDX Detailing™. This role is essential to delivering the premium customer experience our clients expect from the moment they contact us or walk through our doors. You will support daily office operations by scheduling appointments, assisting customers, maintaining records, answering phone calls, coordinating administrative tasks, and ensuring the front office upholds the VDX brand's luxury standards.

• Must have a valid driver’s license.
• Must have a reliable and insured vehicle.
• Must pass a background check.
• Must pass a drug test.
• Provide administrative support to ensure the efficient daily operation of the office and front desk.
• Answer incoming phone calls, respond to inquiries, and schedule client appointments.
• Perform general administrative duties, including filing, typing, copying, scanning, document preparation, and recordkeeping.
• Coordinate administrative projects by organizing schedules, tracking assignments, and ensuring timely completion.
• Communicate professionally with clients, vendors, and team members through phone, email, SMS, and written correspondence.
• Maintain exceptional organizational, time management, and communication skills to support daily business operations.
• Assist with onboarding, training support, and sharing company procedures and best practices with administrative team members when needed.
• Help maintain office equipment by coordinating maintenance, arranging repairs, monitoring inventory, and recommending improvements when appropriate.
• Monitor office supply inventory, forecast needs, and place orders to maintain uninterrupted operations.
• Support overall team success by completing assigned administrative and client experience tasks with professionalism and attention to detail.

Job Responsibilities

• Previous administrative, receptionist, or customer service experience preferred.
• Welcome clients and create an exceptional first impression.
• Answer incoming phone calls, emails, and customer inquiries professionally.
• Schedule appointments and manage daily calendars.
• Assist with customer check-in and check-out.
• Process invoices, payments, and customer information.
• Maintain organized digital and paper filing systems.
• Perform data entry with a high level of accuracy.
• Scan, copy, file, and prepare documents.
• Maintain office supplies and inventory.
• Coordinate incoming and outgoing mail and packages.
• Support the detailing team with administrative tasks.
• Maintain a clean, organized, luxury front office environment.
• Protect confidential customer and company information.
• Reliable transportation
• Perform additional office duties as assigned.

VDX Employee Benefits & Perks™

Competitive Compensation

• Competitive Pay
• Monthly Recognition Bonuses
• The VDX Excellence Bonus™
• Annual Excellence Awards™

Professional Growth

• Paid Industry Certifications
• Ongoing Skills Development
• Cross-Training Across Multiple Service Divisions
• Leadership Development Program
• Internal Promotion Priority
• Mentorship from Experienced Professionals

Work-Life Balance

• Paid Time Off
• Birthday Recognition
• Family-Friendly Work Environment
• Employee Vehicle Discounts
• Family & Friends Service Discounts
• Company Uniforms Provided
• Premium Professional Tools & Equipment
• Climate-Controlled Luxury Facility
• Complimentary Coffee & Refreshments
• Team Appreciation Events
• Company Lunches Throughout the Year
• Health Insurance Options (When Available)
• Ergonomic Equipment & Professional Training
• Safety-First Workplace Culture

Specialty Training Opportunities

• Luxury & Exotic Vehicle Care
• Ceramic Coating Certification
• Paint Correction Training
• Paint Protection Film (PPF) Training
• Window Tint Training
• Marine Protection Systems
• Motorcycle Protection Systems
• Vinyl Wrapping Training

We promote from within whenever possible.

Recognition

The VDX Excellence Bonus™ rewards exceptional craftsmanship, professionalism, teamwork, reliability, and customer care through quarterly performance bonuses based on individual excellence and company profitability.

Quarterly and Annual VDX Excellence Awards™ recognize team members who consistently embody the VDX Standard.™

Why Join VDX?

Work on luxury, exotic, collector, marine, motorcycle, and recreational vehicles.

Continue developing your skills through VDX Academy™.

Build a long-term career with opportunities for advancement.

Be recognized and rewarded for excellence—not just speed.

Join a company committed to protecting investments, elevating craftsmanship, and delivering exceptional client experiences.