Front Desk Clerk - PT

MARCUS HOTELS INC; Lincoln (NE); On-site; Full time

Job summary

Join a historic hotel as a Front Desk Clerk, where you'll create memorable experiences for guests in a vibrant downtown setting. This role involves greeting guests, managing check-ins and check-outs, and resolving any guest requests with professionalism. Be part of a team that prides itself on delivering exceptional service and creating lasting memories. Enjoy a range of perks including discounts on dining and accommodations, career growth opportunities, and a supportive work environment. If you thrive in a fast-paced setting and are passionate about hospitality, this is the perfect opportunity for you.

Benefits

Free well-balanced meal per shift

Discounts on room rates and dining

Free parking

Two for one movie theater coupons

Paid vacation days

Medical, dental, and vision insurance

Employee assistance program

Retirement benefits

Recognition programs

Unlimited employee referral bonus

Qualifications

• Ability to handle guest concerns with empathy and professionalism.
• Strong communication skills in English, both verbal and written.

Responsibilities

• Facilitate guest transactions and ensure a positive experience.
• Input and retrieve information from computer systems efficiently.

Skills

Customer Service

Communication Skills

Problem Solving

Multi-tasking

Mathematical Skills

Detail-oriented

Education

High School Diploma or Equivalent

Tools

Microsoft Office

Job description

Create memorable experiences for our guests as a Front Desk Clerk at the Lincoln Marriott Cornhusker Hotel. We only hire those who are at the top of their game and specialize in the details! Guests tell us that they love to visit our property, as a place to connect, celebrate and be inspired! Our teams deliver magic, day in and day out.

Come be a part of history at this Nebraska Landmark! Part of Milwaukee based Marcus Hotels & Resorts, the Lincoln Marriott Cornhusker Hotel in downtown Lincoln has been serving Nebraska's capital city for nearly 90 years and has evolved as the benchmark for hospitality.

What will you be doing?

• Facilitate all transactions to ensure a positive guest experience; including greeting/welcoming all guests, check-ins/outs, effectively resolve challenging guest requests and complaints.
• Represent the hotel with professionalism and decorum – including remaining calm and alert, especially during emergency and/or heavy hotel activity.
  Make appropriate selection of rooms based on guests' needs, make corrections and adjustments throughout the shift.
• Input and retrieve information routinely from computer systems with electronic and numerical codes.
• Perform all other related duties and special projects as requested and/or assigned.

What you will bring to the role?

• Must be able to work a varied schedule to include days, evenings, weekends, holidays and the ability to work under pressure.
• Ability to effectively deal with guest and employee concerns in a friendly and positive manner. This involves listening to the nature of concern, demonstrating empathy with the customer and providing positive and proactive solutions.
• Excellent phone etiquette skills, interpersonal, listening and communication skills to include the ability to read, write, speak, and understand the English Language.
• High school diploma or equivalent required. Prior hospitality and/or cash handling experience preferred.
• Basic mathematical skills and ability to operate a 10-key by touch, as well as being knowledgeable in accounting operations; prior exposure to Microsoft Office Experience/Excel is highly preferred.
• Must be detail-oriented, able to multi-task, produce high quality and accurate work as well as show professionalism in all facets of the workplace.
• Must be able to represent the company in a professional, well-groomed and courteous manner at all times.

What is in it for you?

• Free well-balanced meal per shift
• Discounts on room rates, dining, golfing, skiing, and spa at Marcus Hotels & Resorts and Marriott worldwide locations
• Free parking
• "Two for one" movie theater coupons at Marcus Theatres
• Career growth opportunities with ability to transfer between properties
• Paid vacation days, annual wage increases, and additional benefits including medical, dental, and vision insurance, employee assistance program, and retirement benefits, recognition programs, and unlimited employee referral bonus

About Marcus Hotels & Resorts

A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are “People Pleasing People” who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S. based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.

The Lincoln Marriott Cornhusker Hotel/Miller Time Pub & Grill and Marcus Hotels & Resorts are an Equal Opportunity Employer.

Additional Information

• Hourly/Yearly Wage: Starts at $16 per hour