Front Desk Clerk - Park MGM

MGM Resorts; United States; Vor Ort; USD 26.000 - 30.000; Vollzeit

Benefits dieser Stelle

Free meals in employee dining room

Free parking on and off-shift

Health & Income Protection

Professional development programs

Wellness incentive programs

Discounts on hotel services

Zusammenfassung

MGM Resorts International in Las Vegas is seeking a Front Desk Representative to create a warm first impression for guests in a luxury resort setting. You will assist with arrivals, departures, reservations, and special requests, delivering personalized service that enhances the guest stay.

The position offers a starting pay rate of $19.80 per hour, with perks including free meals, parking, health and income protection, and opportunities for professional development.

Qualifikationen

• Must be 18 years of age or older.
• High School Diploma or GED required.
• 1 year of guest-facing customer service experience preferred.
• Six months of cash handling experience preferred.
• Exceptional customer service and interpersonal skills.
• Ability to work various shifts, including weekends and holidays.

Aufgaben

• Welcome guests by providing memorable service and addressing concerns.
• Manage check-ins, check-outs, walk-ins, and arrivals/departures smoothly.
• Offer room upgrades when available and promote MGM Rewards enrollment.
• Coordinate with Housekeeping and other departments to meet guest requests.
• Process payments, post charges, balance cash and credit transactions per procedures.

Kenntnisse

Customer service

Interpersonal skills

Cash handling

Guest relations

Ausbildung

High School Diploma or GED

Jobbeschreibung

Las Vegas, Nevada

The SHOW comes alive at MGM Resorts International

THE JOB

Join the team as a Front Desk Representative, where you'll create a warm and memorable first impression for guests in a luxury resort environment. In this role, you'll deliver personalized service while assisting guests with arrivals, departures, reservations, and special requests to ensure a seamless stay. Working in a fast-paced, guest-focused environment, you'll anticipate needs, build meaningful connections, and create WOW moments guests will remember long after their experience with us!

THE STARTING PAY RATE: $19.80 / Per Hour

THE DAY-TO-DAY

• Welcome guests to the property by providing memorable service, anticipating guest needs, and resolving guest concerns in alignment with S.H.O.W. Service Basics
• Manage guest check-ins, check-outs, walk-ins, and early or late arrivals and departures in a seamless and professional manner
• Enhance the guest experience by offering room upgrades when available and promoting MGM Rewards enrollment and benefits
• Partner with Housekeeping and other departments to meet guest expectations and special requests
• Process payments, post charges and credits accurately, handle cash and credit transactions, and balance all cash and cash equivalent transactions according to property procedures

THE IDEAL CANDIDATE

• Must be 18 years of age or older
• High School Diploma or GED
• One (1) year of prior relevant Guest Facing Customer Service experience preferred
• Six (6) months of prior relevant cash handling experience preferred
• Exceptional customer service and interpersonal skills to communicate effectively with all stakeholders
• Must be able to work various shifts, including weekends and all holidays

THE PERKS & BENEFITS

• Free meals in our Park MGM employee dining room
• Free parking on and off-shift at all MGM Resorts properties
• Health & Income Protection benefits (for eligible employees)
• Professional and personal development opportunities through employee programs and network groups
• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts

VIEW JOB DESCRIPTION: https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=14042