Front Desk Clerk - Night Auditor (Full Time)

Grand Hotel Golf Resort & Spa; Fairhope (AL); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health, Dental, and Vision Coverage

401(k) with Company Match

Exclusive Discounts on stays and golf

Job summary

Grand Hotel Golf Resort & Spa, Autograph Collection in Point Clear, AL, is seeking a Night Auditor to manage overnight guest services and financial audits, ensuring accurate day transitions. The role combines front desk duties with auditing functions during the 11:00 PM – 7:00 AM shift.

Responsibilities include posting charges, verifying rates, balancing credit card transactions, and generating nightly reports. Health, retirement, and discount benefits are available to eligible team members.

Qualifications

• High School diploma or GED required.

Responsibilities

• Overnight Guest Services: Provide professional and courteous assistance to late-arriving and early-departing guests, ensuring a positive and seamless guest experience.
• Financial Audits: Conduct detailed audits of financial transactions and hotel revenue, verifying data accuracy and ensuring proper balancing across all profit centers.
• Error Resolution: Identify discrepancies in entries, perform necessary corrections, and make appropriate financial adjustments.
• Room & Tax Posting: Accurately post room charges, tax, and any late-night fees to guest accounts in a timely manner.
• Rate Verification: Audit room rates and market codes to confirm consistency with the hotel’s rate structure.
• Credit Card Balancing: Balance hotel credit card transactions across departments, including Rooms, Food & Beverage, and Golf.
• Cash Reconciliation: Reconcile cash drawers for Front Desk, Food & Beverage outlets, and Golf Pro Shop using respective system reports.
• Folio Adjustments: Post guest check corrections and late charges, including for early 3:00 AM check-outs.
• Daily Reporting: Generate and distribute all required nightly and daily financial and operations reports.
• Front Desk Readiness: Organize and prepare the front desk area by 6:30 AM to ensure a smooth transition for the morning shift.

Education

High School Diploma or GED

Job description

Locations

Showing 1 location

Grand Hotel | Autograph Collection
Point Clear, AL 36564, USA

• On-site
• Front Office
• Full-Time
• Requisition #: FRONT019496

Description

Step into an exciting career at the legendary Grand Hotel Golf Resort & Spa, Autograph Collection, on Alabama’s Gulf Coast. Set on 550 acres of breathtaking beauty, the Grand offers the perfect blend of rich Southern tradition and modern luxury. Named Marriott's Hotel of the Year for the Distinctive Premium Brand, we pride ourselves on delivering guest service excellence. Be a part of a historic destination known for its exceptional hospitality and unforgettable guest experiences—The Grand Life is calling, come share it with us!

As a Night Auditor, you will play a critical role in maintaining the financial and operational integrity of our Front Office during overnight hours. This position combines front desk responsibilities with essential auditing functions to ensure a smooth and accurate transition from one business day to the next.

Shift: 11:00 PM – 7:00 AM

Key Responsibilities:

• Overnight Guest Services: Provide professional and courteous assistance to late-arriving and early-departing guests, ensuring a positive and seamless guest experience.
• Financial Audits: Conduct detailed audits of financial transactions and hotel revenue, verifying data accuracy and ensuring proper balancing across all profit centers.
• Error Resolution: Identify discrepancies in entries, perform necessary corrections, and make appropriate financial adjustments.
• Room & Tax Posting: Accurately post room charges, tax, and any late-night fees to guest accounts in a timely manner.
• Rate Verification: Audit room rates and market codes to confirm consistency with the hotel’s rate structure.
• Credit Card Balancing: Balance hotel credit card transactions across departments, including Rooms, Food & Beverage, and Golf.
• Cash Reconciliation: Reconcile cash drawers for Front Desk, Food & Beverage outlets, and Golf Pro Shop using respective system reports.
• Folio Adjustments: Post guest check corrections and late charges, including for early 3:00 AM check-outs.
• Daily Reporting: Generate and distribute all required nightly and daily financial and operations reports.
• Front Desk Readiness: Organize and prepare the front desk area by 6:30 AM to ensure a smooth transition for the morning shift.

Perks & Benefits:

• Health, Dental, and Vision Coverage: Offering comprehensive plans, including both FSA and HSA options.
• 401(k) with Company Match: Plan for your future with our company-matched retirement plan.
• Exclusive Discounts: Enjoy hotel stays, dining, golf, and retail discounts at PCH properties and globally through Marriott.
• Career Growth: Opportunities for ongoing training, professional development, and career advancement within the PCH Hotels & Resorts portfolio.

Join our team at the Grand Hotel Golf Resort & Spa, where we believe in delivering "hospitality with heart & soul." Be part of a legacy of excellence, ensuring that every guest—and every dollar is cared for with precision and passion.

Preferred

High School or better in HS Diploma/GED.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.