Front Desk Clerk - Farm Hills

Henry Ford Health; Farmington Hills (MI); On-site; USD 20,664,000 - 27,552,000; Full time

Job summary

Henry Ford Health in Detroit welcomes a Front Desk Professional to join our primary care team. You will greet patients, manage check-in/out, verify demographics, and help with scheduling and documentation, delivering a positive, patient-centered experience.

Ideal candidates bring strong customer service, organization, and teamwork skills, with attention to detail and a friendly, professional demeanor in a fast-paced clinic setting.

Qualifications

• High school diploma or equivalent required.
• 1 year of applicable cumulative, job-specific experience preferred.
• Medical Office Experience preferred, but not required.
• Attention to detail is essential for accuracy in patient information, scheduling, documentation, and financial tasks.
• Strong customer service skills and a friendly, professional approach are important.
• Ability to organize and work well in a team environment.

Responsibilities

• Greet patients and visitors with warmth and professionalism, manage check-in and checkout, and ensure documentation is completed accurately.
• Verify and update patient demographic information, obtain authorizations and precertifications, and schedule/confirm appointments.
• Enter, review, and submit daily charges for procedures and services; collect co-pays; reconcile daily reports and deposits.
• Provide essential administrative and clerical support to the assigned area to keep the clinic running smoothly.
• Maintain a patient-first mindset and deliver excellent customer service in every interaction.

Skills

Customer service

Attention to detail

Organization

Teamwork

Communication

Education

High school diploma or equivalent

Job description

Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford's care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation's most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus.

Job Description

Be the Smile That Starts Every Patient's Experience!

Are you a people person who loves helping others, staying organized, and making a difference? We're looking for a friendly, enthusiastic, and detail-oriented Front Desk Professional to join our primary care team!

As the welcoming face of our clinic, you'll play an essential role in creating a positive experience for every patient who walks through our doors. From the first warm greeting to the final checkout, you'll help keep our office running smoothly while supporting our mission to deliver exceptional patient care.

If you enjoy connecting with people, thrive in a fast-paced environment, and love being part of a team that makes a meaningful difference, we'd love to meet you!

• Create a Welcoming Patient Experience: Greet patients and visitors with warmth and professionalism, manage check-in and checkout, and ensure all required documentation is completed accurately and efficiently.
• Keep the Details on Track: Verify and update patient demographic information, obtain and confirm authorizations and precertification's, process medical record release requests, and schedule and confirm appointments.
• Support Accurate Financial Operations: Enter, review, and submit daily charges for patient procedures and services, collect patient co-payments, and reconcile daily reports and deposits with accuracy and attention to detail.
• Keep Our Clinic Running Smoothly: Provide essential administrative and clerical support to your assigned area, helping our healthcare team stay organized, efficient, and focused on delivering outstanding patient care.
• Make a Difference Every Day: Bring a positive attitude, a commitment to excellent customer service, and a patient-first mindset to every interaction.

Qualifications

What You'll Bring

• Education/Experience: High school diploma or equivalent, OR one year of applicable cumulative, job-specific experience.
• Medical Office Experience: Preferred, but not required.
• Attention to Detail: A commitment to accuracy when handling patient information, scheduling, documentation, and financial transactions.
• Customer Service Skills: A friendly, professional approach and a genuine desire to help patients feel welcomed and supported.
• Organization & Teamwork: The ability to manage multiple responsibilities, adapt to a busy environment, and work collaboratively with others.

Make an Impact Every Day!

Every great patient experience starts somewhere and often, it starts at the front desk! Your compassion, organization, and attention to detail will help make healthcare a little easier and more welcoming for the people who count on us.

Ready to make a difference, one patient interaction at a time? We'd love to have you on our team!