Front Desk Clerk (Courtyard, Hagerstown)

Plamondon Companies Master; Hagerstown (MD); On-site; USD 23,000 - 24,000; Full time

Benefits offered by this job

Bi-Weekly Pay

Flexible Scheduling

College Tuition & Driver’s EducationRe

Employee Discount Programs

Growth Opportunities

401(k) Program with Match

Medical, Dental, and Vision Benefits

Referral Program

Job summary

Plamondon Hospitality Partners in Hagerstown, MD is seeking an Entry Front Desk Associate to deliver a warm welcome and create memorable guest experiences. You will handle reservations, check-ins and check-outs with precision, and respond to guest inquiries to ensure a smooth stay.

You’ll collaborate with all hotel departments to fulfill requests, stay active during your PM shift, and contribute to a positive, efficient guest journey.

Responsibilities

• Greet guests with a genuine smile and friendly demeanor, making them feel welcome from arrival.
• Manage guest bookings with precision, handling check-ins/check-outs and inquiries, plus phones and transactions as needed.
• Collaborate with all departments to meet guest requests and deliver top-notch service.
• Take on additional responsibilities as needed and support your team.
• Stay active on your feet for up to 90% of the day, with lifting up to 60 lbs.

Job description

Job Details

• Level: Entry
• Job Location: Courtyard Hagerstown - Hagerstown, MD 21740
• Position Type: Full Time
• Salary Range: $16.50 - $17.00 Hourly
• Job Shift: PM Shift
• Job Category: Hospitality - Hotel

At Plamondon Hospitality Partners, people are the heart of our business. Our success starts with the associates who work in our hotels. We take great pride in hiring honest, hard-working, reliable people, who share our principles. We encourage getting the most out of life through family, safety, community involvement, education, and our relentless gracious, and urgent attention to you.

Our Front Desk Associates are the heart of our hotel, creating unforgettable experiences with their warm, welcoming personalities. You'll be the first impression guests have and the key to making their stay exceptional!

What you’ll do

• Greet guests with a genuine smile and friendly demeanor, making them feel right at home from the moment they arrive.
• Manage guest bookings with precision, handling check-ins, check-outs, and inquiries while ensuring a seamless and pleasant process. You'll also answer phones, process transactions, and more, all with a positive attitude!
• Collaborate with all departments to meet guest requests and deliver top-notch service, helping ensure every stay is smooth and stress-free.
• Take on additional responsibilities as needed, keeping things running smoothly and supporting your team whenever necessary.
• Stay active! This role involves staying on your feet - sitting, bending, climbing, standing, reaching, and walking for up to 90% of your day, with occasional lifting up to 60 lbs.

Why Work With Us

• Bi-Weekly Pay
• Flexible Scheduling - We offer flexible shifts to fit your life, whether it’s school, sports, or personal commitments. We do ask for availability on weekends and holidays during peak times.
• College Tuition & Driver’s Education Reimbursement - We invest in your future! Get support for your college tuition or driver’s education to help you grow both personally and professionally.
• Employee Discount Programs
• Opportunities for Growth - Start with us as a Front Desk Agent and grow your career! We love promoting from within, allowing you to advance in roles or other positions within our hotel family.
• 401(k) Program with Match - Plan for your future by participating in our 401(k) program after meeting eligibility requirements. We even offer a company match!
• Medical, Dental, and Vision Benefits - Full-time employees are eligible for comprehensive health benefits with individual and family coverage options. Stay healthy with our medical, dental, and vision plans after the required waiting period.
• Referral Program - Know someone who would be a great fit? Refer them, and you can earn rewards for bringing talented people to our team.

At Plamondon Hospitality Partners, we believe that diverse perspectives and backgrounds make our team stronger and more innovative. We are proud to be an Equal Opportunity Employer and are committed to fostering an inclusive environment for all employees. Plamondon Hospitality Partners participates in the E-Verify program to confirm the employment eligibility of all newly hired employees. This ensures we comply with federal regulations while hiring the best talent for a par.