Front Desk Clerk - Choice Advantage Knowledge Highly Recommended

Woodspring Suites Ft. Myers; Fort Myers (FL); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Medical, dental, and vision insurance

Life insurance and disability options

401(k) program with company match

Discounted room rates

Training and career advancement

Job summary

Concord Hospitality in Fort Myers, FL is seeking a part-time Front Desk Clerk to warmly welcome guests and manage the front desk with efficiency. You will handle check-ins/outs, answer inquiries, and maintain a hospitable lobby environment.

The role emphasizes professional communication, multitasking in a fast-paced setting, and adherence to cash handling procedures. On-site, evenings and weekends shifts are common in this hospitality position.

Qualifications

• High school diploma or equivalent preferred.
• Prior hospitality or customer service experience is a plus.
• Strong interpersonal and communication skills.
• Ability to multitask and stay professional in a fast-paced environment.
• Detail-oriented with solid organizational skills.
• Flexible to work varied shifts, including evenings, weekends, and holidays.

Responsibilities

• Assist guests efficiently, courteously, and professionally at all times.
• Maintain a high level of service and hospitality standards.
• Address guest concerns promptly and ensure satisfaction.
• Post charges, collect payments, and follow cash handling procedures.
• Handle guest mail and messages with privacy and professionalism.
• Stay knowledgeable about brand, programs, and offers.
• Communicate guest feedback to departments and management.
• Respond quickly to calls, visitors, and team members needing help.
• Maintain knowledge of safety and emergency procedures.
• Keep lobby and entrance clean and welcoming.
• Assist with cleaning and stocking the small gym.

Skills

Customer service

Multitasking

Communication

Detail-oriented

Professionalism

Education

High school diploma or equivalent

Job description

Front Desk Clerk - Choice Advantage Knowledge Highly Recommended

Locations

Fort Myers, FL 33907, USA

• On-site
• Front Office
• Part-Time

Description

Responsibilities

• Assist guests efficiently, courteously, and professionally at all times
• Maintain a high level of service and hospitality standards
• Promptly address guest concerns and ensure satisfaction in a timely manner
• Post guest charges, collect payments, and follow cash handling procedures
• Handle guest mail and messages with respect to privacy and professionalism
• Stay knowledgeable about the hotel brand, travel programs, and special offers
• Communicate guest feedback effectively to departments and management
• Respond quickly to calls, lobby visitors, and team members needing assistance
• Maintain full knowledge of hotel safety and emergency procedures
• Maintain cleanliness of lobby and lobby entrance.
• Assist with cleaning and stocking the small but mighty Gym!

Qualifications

• High school diploma or equivalent preferred
• Preferable to have Choice Advantage knowledge.
• Prior hospitality or customer service experience is a plus
• Strong interpersonal and communication skills
• Ability to multitask and remain professional in a fast-paced environment
• Detail-oriented with strong organizational skills
• Flexibility to work varied shifts, including evenings, weekends, and holidays

Benefits (Full-Time Associates Only)

• Competitive wages
• Medical, dental, and vision insurance
• Life insurance and short/long-term disability options
• 401(k) program with company match
• Discounted room rates at Concord-managed hotels
• Training, development, and career advancement opportunities

Why Join Concord?

At Concord Hospitality, we invest in our associates through training and development at all levels. Our "Associate First" culture supports growth, balance, and diversity.

We are built on five cornerstones: Quality, Integrity, Community, Profitability, and FUN!

Our associates proudly cheer:

"We Are Concord!"

We are an equal opportunity employer committed to diversity and inclusion and strive to be a Great Place to Work for All.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.